Recent content by fusedbrain

four, thanks for the info. The problem seems to be that I'm up in Canada. If I go to the support site and put in that I'm in the States I get the same information you provided. If I put in the information that I'm in Canada I can't get support. I guess DJI has given up on us Canadians trying to...

Is there some secret backdoor into DJI support? I was on hold for another 2 hours today with no ability to talk to a real person. The online chat service is also down!

Yes I emailed [email protected] Here is the response I received. This was on Wednesday July 15th. Nothing since then. Dear Tom, Thank you for contacting DJI. Your request has been received. Following the County of Los Angeles "Safer at Home Order For Control of COVID-19" and the Executive...

Awesome thanks for your help!

Sent you an email! Thanks.

Yes, I called and was on hold for over two hours. The chat service just directs me to the DJI support email address. I talked with a DJI retailer and he confirmed that DJI is not responding to after-sales service inquiries. So basically DJI refresh care is out of commission right now. Very...

Has anyone received a response from DJI's North American service center in the last 30 days? I have an X5S camera that needs replacement and I get no response from DJI. I've been reading that they laid off most of their service center staff because of Covid 19.

I'm interested pm me.

Thanks for the info!

Thanks for the response Arbutus. I agree with you this uncertainty is making it impossible to plan for the spring and summer of 2019. After doing more research it seems that DJI is not an option for commercial operators in Class C, D, E or F airspace at this time. What still isn't clear to me is...

The real question I'm trying to answer is are you able to use an Inspire 2 for commercial work in Canada? It seems from the new regs that you won't be able to use an Inspire 2 for commercial work in Canada because it's not listed as one of the drones approved by Transport Canada. I primarily fly...

So Transport Canada finally unveiled their new drone regulations that go into effect June 1st, 2019. I'm reading through the Advanced Operations section and I notice that in order to fly as an advanced operator you need to use an approved airframe. No DJI drones qualify. So does this mean that...