Case handle broke!

flowsun · Jan 27, 2015

It did.

Didn't do anything crazy just carried it like normal and it snapped the plastic.

AlexanderAF · Jan 28, 2015

That stinks! Can they send you that part specifically?

kilowonghk · Jan 28, 2015

congrats! pelican time !

davidbarwin · Jan 28, 2015

Sounds like an opportunity for someone with 3D printers.

Once my Inspire arrives from B & H I'll take a look at the case and broken part to see if there isn't something I can do for you. I'd use Z-ABS on my Zortrax printer……… -David

mem_ny · Jan 28, 2015

Note that their website claims to offer no warranty on the case -

Reason ... It's complementary.

lol

flowsun · Jan 28, 2015

I contacted DJI first through web online chat. They said I should call the local office. Gave them a call which they are located in Northern Los Angeles and they were really understanding.

I didn't lie to them and told them it happened after shipping. He was like "well you didn't have it for that long. So I can't imagine you trying to rip us off."

I also sent him the pictures I posted here.

Still up in the air though. As he just emailed me back saying

"I have received the phtos of your case. Per our earlier phone conversation, I will look into your request and get back to you shortly."

Hopefully they do send me a handle. It doesn't seem hard to replace.

flowsun · Jan 28, 2015

davidbarwin said:
Sounds like an opportunity for someone with 3D printers. Once my Inspire arrives from B & H I'll take a look at the case and broken part to see if there isn't something I can do for you. I'd use Z-ABS on my Zortrax printer……… -David

Thanks man! Hopefully they do send a replacement. If they do. I'd gladly send the broken handle your way. Just so you don't have to take yours off your case. To see if your 3d printer can do the job.

davidbarwin · Feb 10, 2015

flowsun said:
Thanks man! Hopefully they do send a replacement. If they do. I'd gladly send the broken handle your way. Just so you don't have to take yours off your case. To see if your 3d printer can do the job.

I appreciate your offer. I finally got word that B&H is shipping my Inspire today and it should arrive either the 13th or 16th. I'll take a look at the handle and the feet which others have mentioned were broken during shipping to see what I can offer. Did you receive a handle yet?

flowsun · Feb 11, 2015

davidbarwin said:
I appreciate your offer. I finally got word that B&H is shipping my Inspire today and it should arrive either the 13th or 16th. I'll take a look at the handle and the feet which others have mentioned were broken during shipping to see what I can offer. Did you receive a handle yet?

Nope. Haven't heard back from DJI. I'll give them a call and write them an email today. Your going to love the inspire 1!

Mazz · Feb 11, 2015

Happy to hear they are at least trying to help you. After the whole "funky launch" people were going a little crazy and I guess they had reason for frustration but DJI has been pretty great to most of us. Hopefully they can make this work for you. Am I a DJI fanboy....? **** I guess I am.

davidbarwin · Feb 18, 2015

Finally found time to put down my controller (you were correct flowsun ….. I LOVE IT!) and mockup and 3D print replacement DJI Case parts. Had to test them for myself so I did a full set in a nice contrasty yellow (pictures attached). PM me your address flowsun and I'll drop a black pair of replacement handle parts in the mail for you gratis. Please let me know how they work for you….just don't over tighten them when you screw them in. I used a nice high-temp Z-ABS. Obviously the usual "disclaimer of my liability" applies…. use at your own risk. For those interested, I used a Zortrax M200 to print these @ .14mm. Each handle piece takes about 38 minutes and the complete full set takes 8 +hours of print time.

huppe · Feb 18, 2015

Wow,this is what I call service!

Tahoe Ed · Feb 18, 2015

I like the yellow. It really makes the case stand out.

NEJO/Wisconsin · Feb 18, 2015

Yellow looks good nice job!

mike_k · Feb 18, 2015

Very nice. Are you planning on offering these for sale?

davidbarwin · Feb 19, 2015

mike_k said:
Very nice. Are you planning on offering these for sale?

I am considering producing them for sale. I'll run some numbers and print samples in a small variety of colors and see what makes sense. I did a custom front badge as well and applied it with 3M tape since I couldn't get the OEM badge to stay on.

mike_k · Feb 19, 2015

davidbarwin said:
I am considering producing them for sale. I'll run some numbers and print samples in a small variety of colors and see what makes sense. I did a custom front badge as well and applied it with 3M tape since I couldn't get the OEM badge to stay on.

That's awesome. If you do decide to sell them, sign me up!