- Joined
- May 28, 2015
- Messages
- 2
- Reaction score
- 1
- Age
- 56
Below is a copy of the conversation I had with DJI just this morning.
Make your own minds up on this one.
Thank you for contacting DJI Technical Support.
Hello, thanks for contacting DJI. You can reach us by:
E-mail to: [email protected]
Send an e-mail containing your name, phone number, location, product Serial Number, and brief description of your issue, and our service team will contact you as soon as possible. DJI regional offices during local working hours:
North America:
Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail [email protected]
EU Member Countries:
Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europe time, or e-mail [email protected]
Japan:
E-mail [email protected]
If you have any pre-sales questions about DJI products before you buy, please write to us at [email protected], and we will respond shortly.
Thank you!
DJI
09:41:31
Hi Kiki,
Hello,what can I do for you
I would like some help on the issues that inspire users are experiencing with regards to flyaways and the like
09:43:20
I am based in the UK and going through the process to become a commercial UAV pilot, however I now have no confidence in the inspire and safety is a real issue
please wait for a moment
09:49:13
I have to fly following all the regulations from the CAA and the manufactures (DJI) I have to record each and every flight that I have done so, I have not flown my inspire since March as I cannot be sure that something bad will happen, I bought a dual remote system with 5 batteries and I cannot ensure its safety for both the general public and myself.
09:51:16
Sorry, the flyaway is just a small probability event
Small probability renders it unfit for purpose in the eyes of the UK law
09:53:38
Sorry, our products have high quality and because of that you purchased our product and we appreciate that for your support
09:54:47
UK Trading Standards Act states that if goods are unfit for purpose then you must accept the good returned, this is irrespective of where you are in the world
09:56:52
[Auto reply]
Thank you for contacting DJI Technical Support.
As I am sure you can appreciate, we received many requests for technical information and as a result are not able to provide instant replies. Please be assured that your request is being dealt with and a reply will be sent ASAP.
Thank you for your understanding.
【自动回复】
您好,感谢您联系大疆创新技术支持,
您的咨询信息我们已经受理。由于目前正处于技术咨询高峰,未能立即回复您,十分抱歉。
我们将会尽可能快地为您提供技术支持服务。
感谢您的理解和支持。
10:00:18
Please don't worry, if it is our products problem we will be responsible of that
10:01:40
Yes but what if it kills someone?
10:03:40
It depends on it is the products' problem or it is the pilot's improper operation
10:05:01
I never contacted you about pilot error, I contacted you regarding the safety issues with the Inspire, therefore I will ask again, what if it kills someone?
10:10:00
Sorry please wait for a moment
10:16:58
Have I to assume given your silence that DJI's responsibility ends at the replacement of the machine and the pilots are responsible for everything else that may follow. Legally if I cannot ensure the safety of all concerned when I fly then by virtue of a completed risk assessment then I cannot carry out the flight.
10:20:33
Sorry we always recommend that to fly the aircraft in a broad place and put the safty issuse as the most importance when you are flying the flight, but if you still worry about that you could buy some insurance of that
10:23:45
I have insurance, but you are still missing the point, please stop avoiding the question. You are having problems with the safety of this craft and yet you don't mind if the end users cause serious injury as long as DJI can continue to sell them. So I'll ask again for the third time, what if someone is killed and not as a result of pilot error?
10:29:05
Quote, safety issue as the most importance, these are your words. I cannot guarantee safety and therefore should not fly and therefore what good is your machine to me or any other pilot given this statement?
10:30:35
Have the pilots and Insurance Companies to pick up the slack as a result of DJI's poor R&D?
10:35:52
Hmmm silence, thank you for your help, you have provided me with enough support to ensure I choose the correct decision regards safety. I will now ground my Inspire indefinitely and put the poor investment down to experience.
Regards
Ex DJI customer
Make your own minds up on this one.
Thank you for contacting DJI Technical Support.
Hello, thanks for contacting DJI. You can reach us by:
E-mail to: [email protected]
Send an e-mail containing your name, phone number, location, product Serial Number, and brief description of your issue, and our service team will contact you as soon as possible. DJI regional offices during local working hours:
North America:
Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail [email protected]
EU Member Countries:
Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europe time, or e-mail [email protected]
Japan:
E-mail [email protected]
If you have any pre-sales questions about DJI products before you buy, please write to us at [email protected], and we will respond shortly.
Thank you!
DJI
09:41:31
Hi Kiki,
Hello,what can I do for you
I would like some help on the issues that inspire users are experiencing with regards to flyaways and the like
09:43:20
I am based in the UK and going through the process to become a commercial UAV pilot, however I now have no confidence in the inspire and safety is a real issue
please wait for a moment
09:49:13
I have to fly following all the regulations from the CAA and the manufactures (DJI) I have to record each and every flight that I have done so, I have not flown my inspire since March as I cannot be sure that something bad will happen, I bought a dual remote system with 5 batteries and I cannot ensure its safety for both the general public and myself.
09:51:16
Sorry, the flyaway is just a small probability event
Small probability renders it unfit for purpose in the eyes of the UK law
09:53:38
Sorry, our products have high quality and because of that you purchased our product and we appreciate that for your support
09:54:47
UK Trading Standards Act states that if goods are unfit for purpose then you must accept the good returned, this is irrespective of where you are in the world
09:56:52
[Auto reply]
Thank you for contacting DJI Technical Support.
As I am sure you can appreciate, we received many requests for technical information and as a result are not able to provide instant replies. Please be assured that your request is being dealt with and a reply will be sent ASAP.
Thank you for your understanding.
【自动回复】
您好,感谢您联系大疆创新技术支持,
您的咨询信息我们已经受理。由于目前正处于技术咨询高峰,未能立即回复您,十分抱歉。
我们将会尽可能快地为您提供技术支持服务。
感谢您的理解和支持。
10:00:18
Please don't worry, if it is our products problem we will be responsible of that
10:01:40
Yes but what if it kills someone?
10:03:40
It depends on it is the products' problem or it is the pilot's improper operation
10:05:01
I never contacted you about pilot error, I contacted you regarding the safety issues with the Inspire, therefore I will ask again, what if it kills someone?
10:10:00
Sorry please wait for a moment
10:16:58
Have I to assume given your silence that DJI's responsibility ends at the replacement of the machine and the pilots are responsible for everything else that may follow. Legally if I cannot ensure the safety of all concerned when I fly then by virtue of a completed risk assessment then I cannot carry out the flight.
10:20:33
Sorry we always recommend that to fly the aircraft in a broad place and put the safty issuse as the most importance when you are flying the flight, but if you still worry about that you could buy some insurance of that
10:23:45
I have insurance, but you are still missing the point, please stop avoiding the question. You are having problems with the safety of this craft and yet you don't mind if the end users cause serious injury as long as DJI can continue to sell them. So I'll ask again for the third time, what if someone is killed and not as a result of pilot error?
10:29:05
Quote, safety issue as the most importance, these are your words. I cannot guarantee safety and therefore should not fly and therefore what good is your machine to me or any other pilot given this statement?
10:30:35
Have the pilots and Insurance Companies to pick up the slack as a result of DJI's poor R&D?
10:35:52
Hmmm silence, thank you for your help, you have provided me with enough support to ensure I choose the correct decision regards safety. I will now ground my Inspire indefinitely and put the poor investment down to experience.
Regards
Ex DJI customer