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DJI Repair Gouging?

gfieldsr

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I sent the Inspire 2 back to DJI to see if they would fix the landing gear issue (not able to raise during flight).

received an invoice today and they say they need to replace the same components they did in June. This doesn't seem right to me.

They are charging me for the exact same things they were supposed to have fixed in June. Their response was that "I should have told hem earlier that I was having more/additional issues with the landing gear!"

*Background*
Crashed Drone last of May. Sent to DJI for repair. Items in RED are the duplicates

Here's the repair/replacements 6/1/2018

Item Quantity Unit Price(USD)

Landing Gear Mounting Piece 2 9.00 18.00
FPV Gimbal and Camera Module 1 67.00 67.00 (there was nothing wrong with this)
Motor CCW 1 39.00 39.00
Sweepback Right Arm Module (Including Right Main Arm & Right External Arm) 1 80.00 80.00
Motor CW 1 39.00 39.00
Middle Frame Module 1 163.00 163.00
Nose Cover (Magnesium Alloy) 1 5.00 5.00

Sweepback Left Arm Module (Including Left Main Arm & Left External Arm) 1 80.00 80.00
ESC Board Module 2 27.00 54.00
Repair Service Fee 3 65.00/H 195.00
_____________

Here's the invoice that I received today 8/29/2018

Item Quantity Unit Price(USD)

Upper Shell Module 1 19.00 19.00 (nothing was wrong with it not even a scratch)
FPV Gimbal and Camera Module 1 67.00 67.00 (there was nothing wrong here either time)
GPS Cover 1 1.00 1.00
Middle Frame Module 1 163.00 163.00
Nose Cover (Magnesium Alloy) 1 5.00 5.00

Repair Service Fee 3 65.00/H 195.00

I feel like I am being gouged, even abused.

I need some advice. I'm thinking of just telling them to send it back as it is. But very disappointed that the landing gear will not raise in flight. I might as well use my Phantom 4 Pro.

I admit that I don't know how to fix the landing gear issue, but I don't think replacing the very same components as they did before will fix it. Did they replace with defective componets? Could they have just gone bad after two months and 5 flights?


What would you do?
 
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Please call DJI Support and ask to speak with a manager/supervisor or contact your dealer to escalate the case with their DJI account managers. You should not be having this run around and I would not take it back as is without a resolution if you've already paid for the repair a previous time and no further damage from your use prompted the issues to appear again.
 

gfieldsr

Premium Pilot
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digitalphotocreations.co
Please call DJI Support and ask to speak with a manager/supervisor or contact your dealer to escalate the case with their DJI account managers. You should not be having this run around and I would not take it back as is without a resolution if you've already paid for the repair a previous time and no further damage from your use prompted the issues to appear again.
Thank you for your reply. I have spoken with a supervisor. He (Josh) said that he is having a "specialist" look into the mater. They are checking flight logs to see if I crashed it again. He said I would hear something within 48 hours (their famous line). I asked him to explain why they not only wanted to replace and charge me for the same components as before, but why would they replace the nose cover, upper cover, FPV gimbal/camera when there were nothing wrong with them to begin with. I sent it in because the landing gears would not raise or lower in flight. I was finaly able to get it into travel mode by pressing the power button 5 times. I don't think they even bothered to compare what they did before and just sent what I would call a "blanket" invoice. Now they hold my equipment hostage and I have upcoming jobs that I will lose. This is just unacceptable and mind-boggling.
 
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This is why I hate to take it to any shop....... In disassembly you dont know what they damaged or broke..... and most of the time just like care dealers they wont admit it....... they just say Oh we found this item bad and it needs to be replaced......
 
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I sent my controller to DJI because I hear a pop when I rotated the antenna ears. I got it back and DJI said there was no charge because there was nothing wrong. I carefully pulled the rabbit ears from the controller and sure enough one of the antenna cables had snapped. DJI wanted me to send the entire unit back this time. I did on May 13. I finally got a quote for $86 to fix everything. That sounds fine. When I login to pay the quote, it now says $209. Whoa. I call them and ask why the change? They said that I need to do DJI Care. DJI Care for a controller antenna repair. After 5 times via phone, email, and chat, I am still trying to get my quote changed back to $86. This is crazy...
 

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