Been fighting with DJI service for three weeks. New Inspire Pro, 2nd day out had issue with camera. Landing was a little hard, but no harder than any I have had on Phantom 2 which I have flown for 3 years. Sent camera in, issue was loose gimbal at top rotation point. DJI sent back a repair estimate. I spent 4 days on chat and phone arguing that it is new and should be warranty. Finally gave up because I need it back to perform a commercial job. Asked about expediting shipping and was told they do not air ship, ground only. Total time from send off to return 15 days. Camera arrived back Monday and is in same shape. Gimbal still loose. Called DJI and they "escalated" the return with 2 day air shipping (remember they can't do that last week?) . After DJI received it back again, analysis I received ANOTHER repair estimate. Have been online but cannot call because they are closed today. The reason I bought Phantom Pro was for it being a solid robust machine, and DJI customer service. So far neither have held up as true. Very disappointed with their service, response, and follow through. If you get something back for repair, get it right the first time. DJI needs to realize that many of us are using these to make a living, and if they hinder that we will find other options. Would be great if DJI allowed their service centers to do warranty work. Would be much more convenient to send to closer facility.