Welcome Inspire Pilots!
Join our free DJI Inspire community today!
Sign up

DJI's LA Service and Support Center is Moving

Joined
Dec 18, 2013
Messages
434
Reaction score
253
DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.

We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

We will be settling down all teams in the following week.

For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.
 
  • Like
Reactions: jon b and Jacob

The Editor

Moderator
Staff member
Joined
Aug 7, 2013
Messages
9,870
Reaction score
5,186
DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.

We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

We will be settling down all teams in the following week.

For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.
Thanks Ed. I knew this was imminent but wasn't sure exactly when it would be happening.
 
  • Like
Reactions: jon b
Joined
Dec 18, 2013
Messages
434
Reaction score
253
It is right around the corner. I will be going down at the end of the month to tour. I will take my GH4 with me to take some reasonable pictures. At least better than my cell phone.
 
  • Like
Reactions: damoncooper

The Editor

Moderator
Staff member
Joined
Aug 7, 2013
Messages
9,870
Reaction score
5,186
OK, post them up on here if you can.
Would be good for members to see the facility (as long as its not Top Secret) ;)
 
  • Like
Reactions: damoncooper
Joined
Apr 8, 2014
Messages
318
Reaction score
94
The best news would be more service personnel so the Repair Times would improve.
 
Joined
Dec 18, 2013
Messages
434
Reaction score
253
Very. ;) I will post some good shots. From what I understand it has two aerial cranes in the ceiling.
 
Joined
Dec 18, 2013
Messages
434
Reaction score
253
The best news would be more service personnel so the Repair Times would improve.
They have been hiring and training this last month. They did not have room for everyone, now they will.
 
Joined
Aug 5, 2014
Messages
366
Reaction score
52
How about a service centre in the u.k? Might get a better response than "see your retailer" from the jokers at the Germany centre.
 

New Threads

Members online

Forum statistics

Threads
19,381
Messages
190,116
Members
28,738
Latest member
oldcomputech