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Have I been ripped off

Joined
Apr 12, 2018
Messages
3
Likes
1
Age
49
#1
Hi
I am a new user having my brother as the newish owner of an Inspire 2. I must say it's an amazing machine.

Sadly, 2 months ago, it did an auto-landing into a pine forest (low battery) - totally our fault.
One broken motor arm, a broken X4S (which I'm well on my way repairing) and a stripped center frame servo cog.

We got a quote from the local DJI authorized agent to repair and part of the quote was a replacement center frame for approx $369.

I requested that they return all the broken parts when the repair was done.
This week my brother received the repaired Inspire but there was only the broken leg servo returned. He inquired from the agents and was told that they just replaced the servo as an entire center frame would "have been a lot more expensive".

I have done my research and I can get a genuine complete center frame for approx $240.

This is the main distributor for DJI products here!
What should I do?

Thanks
 
Likes: Jim Weist
Joined
Nov 5, 2014
Messages
1,573
Likes
1,249
Age
52
Location
Fresno California
#2
Hi
I am a new user having my brother as the newish owner of an Inspire 2. I must say it's an amazing machine.

Sadly, 2 months ago, it did an auto-landing into a pine forest (low battery) - totally our fault.
One broken motor arm, a broken X4S (which I'm well on my way repairing) and a stripped center frame servo cog.

We got a quote from the local DJI authorized agent to repair and part of the quote was a replacement center frame for approx $369.

I requested that they return all the broken parts when the repair was done.
This week my brother received the repaired Inspire but there was only the broken leg servo returned. He inquired from the agents and was told that they just replaced the servo as an entire center frame would "have been a lot more expensive".

I have done my research and I can get a genuine complete center frame for approx $240.

This is the main distributor for DJI products here!
What should I do?

Thanks
Call and ask for a discount and next time send it in to dji for repairs.
 
Joined
Apr 12, 2018
Messages
3
Likes
1
Age
49
#3
Totally understand them marking up, BUT quoting for the full assembly and just replacing the servo? Which I don't see as a spare part available.
 
Joined
Nov 5, 2014
Messages
1,573
Likes
1,249
Age
52
Location
Fresno California
#4
Totally understand them marking up, BUT quoting for the full assembly and just replacing the servo? Which I don't see as a spare part available.
yes ..if they charged you for a full assembly and just replaced the servo then I'd ask for some money back.
I'm not sure what parts are available to buy and if the servo is available to buy without the assembly.
 

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