Have I been ripped off

[CharlesKerr]

Hi
I am a new user having my brother as the newish owner of an Inspire 2. I must say it's an amazing machine.

Sadly, 2 months ago, it did an auto-landing into a pine forest (low battery) - totally our fault.
One broken motor arm, a broken X4S (which I'm well on my way repairing) and a stripped center frame servo cog.

We got a quote from the local DJI authorized agent to repair and part of the quote was a replacement center frame for approx $369.

I requested that they return all the broken parts when the repair was done.
This week my brother received the repaired Inspire but there was only the broken leg servo returned. He inquired from the agents and was told that they just replaced the servo as an entire center frame would "have been a lot more expensive".

I have done my research and I can get a genuine complete center frame for approx $240.

This is the main distributor for DJI products here!
What should I do?

Thanks

 

[turbodronepilot]

Hi
I am a new user having my brother as the newish owner of an Inspire 2. I must say it's an amazing machine.

Sadly, 2 months ago, it did an auto-landing into a pine forest (low battery) - totally our fault.
One broken motor arm, a broken X4S (which I'm well on my way repairing) and a stripped center frame servo cog.

We got a quote from the local DJI authorized agent to repair and part of the quote was a replacement center frame for approx $369.

I requested that they return all the broken parts when the repair was done.
This week my brother received the repaired Inspire but there was only the broken leg servo returned. He inquired from the agents and was told that they just replaced the servo as an entire center frame would "have been a lot more expensive".

I have done my research and I can get a genuine complete center frame for approx $240.

This is the main distributor for DJI products here!
What should I do?

Thanks

Call and ask for a discount and next time send it in to dji for repairs.

 

[CharlesKerr]

Totally understand them marking up, BUT quoting for the full assembly and just replacing the servo? Which I don't see as a spare part available.

 

[turbodronepilot]

Totally understand them marking up, BUT quoting for the full assembly and just replacing the servo? Which I don't see as a spare part available.

yes ..if they charged you for a full assembly and just replaced the servo then I'd ask for some money back.
I'm not sure what parts are available to buy and if the servo is available to buy without the assembly.

 

[CharlesKerr]

Yep, following is line on the tax invoice
"1 x Inspire 2 center frame - R 4560.00"

 

[Advexure]

Call and speak to a service manager and have them explain the process. If they can’t explain and justify the way they have invoiced and delivered what you have paid for then you are entitled to a refund.