Welcome Inspire Pilots!
Join our free DJI Inspire community today!
Sign up

Zenmuse X7 Crash... Not Broken But Bent.

Joined
Feb 19, 2020
Messages
2
Reaction score
0
Age
35
Hi Friends,

I have recently Crashed inspire 2 drone with zenmuse x7 .( out of warranty)

Tried to capture a big rainbow, was in tripod mode to get smooth track. It went back to normal mode automatically went fast and crashed on a wire.
no external damage to the drone except for two blades broken.
Zenmuce x7 gimbal took the hit,luckily it fell on a little muddy area.Gimbal is not broken slightly bent .

To service the gimbal I'm really struggling guys. looking for a professional Service Center .(DJI authorised or other wise)

Right now Gimbal is in Canada Toronto.I am looking for a service Center which can fix this Zenmuse x7 gimbal.

kindly guide me for a proper service center either in US or in Canada.

thanks for your patience in reading my issue. this forum was really supportive.
 
Last edited:
Joined
Feb 19, 2020
Messages
2
Reaction score
0
Age
35
Hi I sent my x5 to dji and the fixed it quick. I had a bad axsis Motor. $236 bucks
Hi Derik shean ,
Thankyou for the kind reply. could you please let me know were You sent the Equipment for repair.
Is it DJI store or authorised service center.

Can fellow pilots let me know which is best place to service in the US or canada

Thankyou
 
Joined
Oct 21, 2019
Messages
20
Reaction score
5
Age
49
Location
Brunswick, Maine
I believe it’s on their website DJI. They repair their own gear. I tried a few repair shops and they told me just go through DJI. I contacted them and set up an appointment and they emailed me a shipping label. They went through my camera and gave me the cost to repair it. I got it a few days later.

Dji repair services department it’s very easy. Sucks to have to do it but they’ll do it right. I believe they’ve just sent me a repaired camera instead of my old one. Probably why there’s a quick turnaround.
 
Joined
Jun 30, 2020
Messages
12
Reaction score
7
Hey Derik, was your repair done recently? Sounds like just over a week from starting the support case to getting it back? Wondering what a typical turn-around is currently. I have an X5S with bent gimbal arm en-route as we speak.

Thanks
 
Joined
Oct 21, 2019
Messages
20
Reaction score
5
Age
49
Location
Brunswick, Maine
It was early spring. I shipped the camera to them and as soon as they got it they emailed me. Then I got email saying it was on the work bench, they’ll email me as soon as the guy diagnosed the problem. Maybe a day later I got an email saying what the issue was and how much it was going to cost to repair it. I clicked repair it and I checked out with a credit card and boom a few days later it was on my doorstep. It seems about a week. I think with the dji care might be even quicker. I asked a few repair shops if the repair the zemmuse cameras they were like um just send to dji.
 
  • Like
Reactions: sdunwell and four
Joined
Aug 2, 2017
Messages
33
Reaction score
10
Age
62
Crashed awhile back with my X5s. Broke the gimbal in half. Went to local DJI in Denver. They said that they did not have the equipment to calibrate after the repairs. Sent it back to DJI. Whole process took about 3 weeks. $300 Works like new.
 
  • Like
Reactions: four

New Threads

Members online

Forum statistics

Threads
20,536
Messages
198,848
Members
30,077
Latest member
jorbaq