Welcome Inspire Pilots!
Join our free DJI Inspire community today!
Sign up

DJI Customer Service

How Do You Feel About DJI Overall Customer Service

  • Satisfied

    Votes: 2 10.5%
  • Needs Improvement

    Votes: 6 31.6%
  • Discusted

    Votes: 13 68.4%

  • Total voters
    19
  • Poll closed .
Joined
Jan 4, 2014
Messages
292
Reaction score
16
Location
United States,Houston, Tx
I had a brand new 5700 battery I had used once & had to ship it to DJI Service Center in Ca. And from the time they received my battery to the time that they diagnosed that it was defective & would be shipping me a new one was a total of only 8 business days! I'll take that type of treatment & quick turnaround anytime!!! So I was very happy!! Not sure if that's your ? But I figured that most folks R So used to hearing nothing but awful stories about DJI CS, I thought that I should be fare & post a positive comment when deserved... BTW: this is for the Inspire-1
Moose


Sent from my iPad using Tapatalk
 
Joined
Sep 5, 2013
Messages
1,659
Reaction score
33
Location
N 44.895 W 93.354 Minnesota
Website
www.coptermobi.com
I voted "needs improvement" - overall they've been good to me - replaced a flyaway and did free repairs on a couple of gimbals but getting through to someone who will listen and take the time to evaluate the issue is one of their problems. Another "major" is turn around time for repairs & replacements. Their biggest issue is lack of support for earlier products. It took 2 years for a firmware update for Naza M flight controls - and guys with S800s and S1000s have been left out in the cold re: updates & support. Chalk it up to growing pains and we're all witness'
 
Joined
Jan 4, 2014
Messages
292
Reaction score
16
Location
United States,Houston, Tx
I have several times. Average time to wait for phone was 10 min's on over 5 times I've called. The Tech's were all a 9 out of 10. On a scale.
Now the Text or online service is a whole different story!! Used them about 10 different situation. To sum it up I've written 3 complaint emails to supervisors for how I was treated! It but be the the 4 or 5th string doing this job!
I only had 1 positive experience with the text or online customer service!!!



Sent from my iPhone using Tapatalk
 
Joined
Feb 24, 2016
Messages
18
Reaction score
0
Age
54
Location
Western Tennessee
Website
www.jjbinspectiondrones.com
I had run into a problem with my inspire pro the ESC went out
I called DJI Support shipped it back to them for free
It was One month out of 1 year warranty
They fixed it for free and shipped it back free
It was explained that it was a faulty board and covered it
They were great and I followed all the instructions to prep it for shipment so I do not understand all the bad experiences
DJI has come a long way sence I bought my first drone back in 2013
I think any new industry there is problems

Any body remember the first 4 gig laptops as big as today's desktops
 
Joined
May 27, 2016
Messages
231
Reaction score
97
Age
63
I have never had to call DJI support.

Most of the complaints I have seen posted here regarding DJI have been due to pilot error and then expecting DJI to make it good, in many cases they have done exactly that. In some cases they have made a determination that they would not cover it due to out of warrantee or due to it not being DJI fault.

It does sound like many have better luck if they create a ticket through the website rather than with a phone call.
 

New Threads

Members online

Forum statistics

Threads
19,710
Messages
192,782
Members
29,086
Latest member
Morry