Epson BT-300 Smart Glasses

[Jlarcher]

I have a new pair of BT-300 smart glasses and when I try and when I try to register the serial # with my email address, it states, “serial number error, please enter the correct number “. I have entered the serial number which is the on the box, the receipt from B & H and on the back of the BT-300. All 3 are the same. Does anyone have any suggestions? I plan to send it back to B & H tomorrow if I don't receive any solutions.

 

[The Editor]

I have a new pair of BT-300 smart glasses and when I try and when I try to register the serial # with my email address, it states, “serial number error, please enter the correct number “. I have entered the serial number which is the on the box, the receipt from B & H and on the back of the BT-300. All 3 are the same. Does anyone have any suggestions? I plan to send it back to B & H tomorrow if I don't receive any solutions.

Have you done it this way?.....

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

 

[Jlarcher]

Yes, but it says to enter the correct serial number. It does not accept my serial number

 

[The Editor]

Yes, but it says to enter the correct serial number. It does not accept my serial number

Hmmm.....strange. That implies the serial is already registered which could mean the product is used/returned.

 

[GFields]

I agree with The Editor, it sounds like the serial number is already in use. Contact support to verify. I would return them since you were supposed to be buying a new set, not a used set.

 

[Jlarcher]

I sent them back to B & H, but I still want another pair

 

[Florida Drone Supply]

Agree with the above comments. Either send them back or contact them to try and resolve the issue.

 

[EpsonMoverio]

I sent them back to B & H, but I still want another pair

Did you ever get another pair?

 

[Jlarcher]

Did you ever get another pair?

Yes, I bought another pair from the DJI store down the street from me. They are waiting on an answer from Epson about the map issue using the Go app. After seeing how the technology with the glasses, it is hard to walk away from them. I really want the maps to work, but may sacrifice not having the maps.

 

[Jlarcher]

The maps will not work with the Go App, returned them and bought a M2Pro.