Help with stain on photos

Eddie8620 · Jan 13, 2019

Hello,

I recently started to see distortion with my photos and videos. I am new on this forum and seeking help from experience users on what I should do next.

The issues:

Photos- I have this stain on all my photos towards the left side of the frame. I have cleaned the lens and the mirror inside the camera with a cloth and still there.

Also, sometimes I get red and green pixels on the dark areas of the photo.

Video-
I noticed sometimes the color goes in and out and like stated above, I start to see red and green pixels on dark areas of the shot.

Eddie8620 · Jan 13, 2019

Ocean shot shows the stain.

Statue of Liberty shot shows the pixel issue.

The Editor · Jan 13, 2019

Eddie8620 said:
Hello,

I recently started to see distortion with my photos and videos. I am new on this forum and seeking help from experience users on what I should do next.

The issues:

Photos- I have this stain on all my photos towards the left side of the frame. I have cleaned the lens and the mirror inside the camera with a cloth and still there.

Also, sometimes I get red and green pixels on the dark areas of the photo.

Video-
I noticed sometimes the color goes in and out and like stated above, I start to see red and green pixels on dark areas of the shot.

You do not say what camera you are using?
Can you post an example?

The Editor · Jan 13, 2019

Ahh - just have (ignore asking for an example).
Looks like a sensor issue in the first pic, however are you absolutely sure the lens is mating/connecting correctly to the camera body?
The second shot shows some contamination - probably within the lens elements. Do you have another lens you can try?

Eddie8620 · Jan 13, 2019

The Editor said:
Ahh - just have (ignore asking for an example).
Looks like a sensor issue, however are you absolutely sure the lens is mating/connecting correctly to the camera body?

Using a X5s camera. How can I make sure it’s connexting correctly?

The Editor · Jan 13, 2019

Eddie8620 said:
Using a X5s camera. How can I make sure it’s connexting correctly?

Vertical lines in photos?

Eddie8620 · Jan 13, 2019

The Editor said:
Vertical lines in photos?

No vertical lines, just those “dead pixels” and that dark stain.

The Editor · Jan 13, 2019

Eddie8620 said:
No vertical lines, just those “dead pixels” and that dark stain.

They are not dead pixels - and they are vertical.
Clean your lens/camera contacts.

Eddie8620 · Jan 13, 2019

Ok I will give it a try. What about the stain/dark spot on the photo?

The Editor · Jan 13, 2019

Eddie8620 said:
Ok I will give it a try. What about the stain/dark spot on the photo?

See my reply #4 above. This appears to be contamination (dust spot) within the elements of the lens itself which is why I asked whether you can try another lens to see if it is still present.

Eddie8620 · Jan 14, 2019

The Editor said:
See my reply #4 above. This appears to be contamination (dust spot) within the elements of the lens itself which is why I asked whether you can try another lens to see if it is still present.

Thanks. I created a DJI case for my camera and prime lens. I have DJI Refresh; I will report back their findings.

Eddie8620 · Jan 22, 2019

Sent my camera in to DJI and they are replacing the module.

Help with stain on photos

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