Horrible Customer Service

[Horton]

Does anyone have a toll free number to DJI's customer service? This company sure has a lot to work on in this respect.

Thanks

 

[blade strike]

Right on the website under support..
http://www.dji.com/support

+1 (818) 235 0789
[email protected]

 

[Ian Fraser]

Customer Service & DJI mmmmmm...

Good luck with that.

 

[Rafa]

I have to admit that so far I've gotten incredible good service from DJI. I read so many critical posts about their CS that I was very anxious when an issue with my I 1 came up. But so far they've been extremely professional and prompt. The trick is to initiate contact via email, their response was almost immediate. I do wish they had something akin to Apple Care or Canon's CPS.
But I think they'll continue to get better.


Sent from my iPad using Tapatalk

 

[InspiredOne]

I called the CS number and spoke to a rep fairly quick. Things in the beginning were quite hectic for everyone, but I think it's starting to calm down the further away we get from the release.