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Horrible Customer Service

Joined
Apr 19, 2015
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Does anyone have a toll free number to DJI's customer service? This company sure has a lot to work on in this respect.

Thanks
 
Joined
Feb 5, 2015
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I have to admit that so far I've gotten incredible good service from DJI. I read so many critical posts about their CS that I was very anxious when an issue with my I 1 came up. But so far they've been extremely professional and prompt. The trick is to initiate contact via email, their response was almost immediate. I do wish they had something akin to Apple Care or Canon's CPS.
But I think they'll continue to get better.


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Joined
Jan 30, 2015
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I called the CS number and spoke to a rep fairly quick. Things in the beginning were quite hectic for everyone, but I think it's starting to calm down the further away we get from the release.
 

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