If the reset made a change to what you had before then that is good. You may have to reconnect the slave to the master..... What color is the lite on the RC? Purple, red?
Try deleting the slave from the master... Maybe try and make the slave the master.
Hi Steve. here is my latest correspondence with DJI, it gives a very detailed description of what happened. If you have any suggestions, let me know. Cheers.
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Dear Sally (Chen of DJI).
I have attached a photo. PLEASE READ THIS ENTIRE EMAIL CAREFULLY, this is the 3rd time I have explained this issue in detail. I will try and make it clearer with the aid of the attached picture which contains 3 photos.
Prior to me updating the firmware of my Aircraft and controllers, both controllers connected to the aircraft, the DJI Go app and operated with no issues.
I have 3 devices to choose from to run the DJI GO app. On all of these devices I am running the latest version of the GO App (v2.4.3) on both my Ipad mini 2's and my Samsung Galaxy S6.
a) My Inspire aircraft was updated via SD card successfully to version v.1.5.0.30.
b) The DJI Go App confirmed the update to the aircraft and the app prompted me to apply the latest firmware update (v1.5.70) to each of my controllers via the app, which I did.
c) The update procedure was initiated on A (master) and after updating, the Master (controller A see attached picture PHOTO 1) was fine as you can see via the green light and connects to the aircraft and I can get into the app and I get a picture when the camera is attached. The B (slave) controller no longer had USB connectivity and would not let you into the app but at this time it was still linked to the A (Master), it had a purple light and it would still move the camera/gimbal but you could not get a picture or enter the app (see PHOTO 2).
d) As it was the slave, it was suggested that I reset the controller and rebind it to the aircraft as the master and see if that fixed the problem.
e) I bound the Slave (B controller) to the aircraft giving me a green light, it could start the motors and control the aircraft but there was still no USB connectivity (see attached picture PHOTO 3). It's like the USB port on this remote has now been disconnected so there is no way to enter the app and thereby no way to re-link this controller to the Master (A). If I plug in a USB stick (with the latest firmware) into the back of the remote nothing happens. Similarly, if I connect the remote to the camera gimbal (with new firmware on the SD card) nothing happens. If I plug my Galaxy S6 phone into the Slave (B) remote it charges the phone but the neither my android devices or my Ipad mini 2's can connect to the remote (see attached picture PHOTO 1).
f) I have tried multiple android and IOS devices, multiple cords, I have uninstalled and re-installed the app numerous times and still no luck.
Sally, I can supply you with the original invoice (it was purchased on the 14th Nov 2014 but 2,000 km from where I now live) but as I am a pro user and need this for my income, surely I should be able to take the remote to a local dealer and have them update it or re-flash it without me having to send it back and take 6 weeks even if it cost me a service fee. This problem is happening to multiple people if you check the 'Inspirepilots' forums.
Surely DJI should be able to fix this or at least supply us with a simple method to fix this as it is clearly being caused by the firmware update process. At least offer us something that is local rather than the 6 week back to China process.
Awaiting your prompt reply.
Regards
Bradd