Awesome Service from DJI......

[TPHNET]

Hi all.....first post. After reading this forum for a while and hearing "horror" stories regarding DJI service I just had to let everyone know my experience.
Crashed Inspire August 29th, broken leg and detached camera gimble - contacted DJI on 30th - response and RMA# sent by Sept 1st - shipped from Canada - 7 days later showing as received - 10 days later invoice for $280.00 for repairs - paid immediately - shipped today!,

So basically 32 day turnaround......wow!

Scott

 

[gruvpix]

Wow, that's excellent. We waited 8 weeks for our repair. I made a big stink about it and they just sent me a brand new one. I think they just got fed up with all the complaints so just started replacing them... I know they were moving facilities as well which was apparently why it took so long for us, seems like the move has been working out for others so far

 

[Lofty Visions]

I waited 8 weeks for my Phantom to come back and that was only last week

 

[Mr Phantom]

Hi all.....first post. After reading this forum for a while and hearing "horror" stories regarding DJI service I just had to let everyone know my experience.
Crashed Inspire August 29th, broken leg and detached camera gimble - contacted DJI on 30th - response and RMA# sent by Sept 1st - shipped from Canada - 7 days later showing as received - 10 days later invoice for $280.00 for repairs - paid immediately - shipped today!,

So basically 32 day turnaround......wow!

Scott

Maybe they are quicker when there is money involved, i.e customer paying them money?
But 280 USD sounds not too expensive for a broken leg and a gimbal problem?