Awesome Service from DJI......

TPHNET · Oct 2, 2015

Hi all.....first post. After reading this forum for a while and hearing "horror" stories regarding DJI service I just had to let everyone know my experience.
Crashed Inspire August 29th, broken leg and detached camera gimble - contacted DJI on 30th - response and RMA# sent by Sept 1st - shipped from Canada - 7 days later showing as received - 10 days later invoice for $280.00 for repairs - paid immediately - shipped today!,

So basically 32 day turnaround......wow!

Scott

gruvpix · Oct 2, 2015

Wow, that's excellent. We waited 8 weeks for our repair. I made a big stink about it and they just sent me a brand new one. I think they just got fed up with all the complaints so just started replacing them... I know they were moving facilities as well which was apparently why it took so long for us, seems like the move has been working out for others so far

Lofty Visions · Oct 2, 2015

I waited 8 weeks for my Phantom to come back and that was only last week

Mr Phantom · Oct 4, 2015

TPHNET said:
Hi all.....first post. After reading this forum for a while and hearing "horror" stories regarding DJI service I just had to let everyone know my experience.
Crashed Inspire August 29th, broken leg and detached camera gimble - contacted DJI on 30th - response and RMA# sent by Sept 1st - shipped from Canada - 7 days later showing as received - 10 days later invoice for $280.00 for repairs - paid immediately - shipped today!,

So basically 32 day turnaround......wow!

Scott

Maybe they are quicker when there is money involved, i.e customer paying them money?
But 280 USD sounds not too expensive for a broken leg and a gimbal problem?

Awesome Service from DJI......

TPHNET

gruvpix

Lofty Visions

Mr Phantom

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