Hi everyone,
How's this for a kick in the teeth...
This particular day last week, we were flying our DJI Inspire 1 Pro over a pond (my colleague and I were on our 8th or 9th test flight after 2 weeks of having it. We were fully comfortable flying it in various locations, lakes, dams, forests, etc. So this was an ordinary day) and then all of a sudden the screen read "ESC ERROR" and we started to bring it home... Then disaster struck! We then saw smoke coming from the drone and one of the motors burst in to flames and our drone dropped only 2m from the fly and landed on the reeves in the pond, but also partly submerged in the water.
Sure enough our X5 camera and gimble was fully submerged along with the damaged motor. We took it home to assess the damage. We were able to put it back in to travel mode, which was a good sign that our N-Core hadn't been damaged (the N-Core is basically the motherboard a.k.a the most expensive part). The carbon arm was fine, seeing as the water had put out the flames and our X5... Well let's not go there. Our memory card is fine and we were able to download the footage, but not open it as the file hadn't been closed off by the camera.
Now we're looking at repair costs of about £1000 and we'll have to buy a new X5... Unless we can somehow open the video file and prove to DJI that the water damage present, is due to their hardware failure. We've heard only negative things about DJI's customer service and if there's any sign of water damage, they instantly refuse repair and sting you with an invoice for their time etc.
Does anyone have any idea as to how we could read the file?