Gimbal Status: Disconnected on Android

Kevin Cabral · Oct 27, 2017

Just discovered this 2 hours ago. Was cleaning my x3 gold contacts because it was oxidizing. I used deoxIT to clean the contacts. Worked great. Wiped it off after with a q-tip and installed it into the Inspire 1. Booted it up and instantly I noticed gimbal status: disconnected. Weird thing is, I'm getting video feed. Everything on the camera works. Taking pictures and video works. Rotating the gimbal 360 works. Tilt works as well on the camera. So I was like wait a minute... this is weird. Plugged in my iPhone 7 Plus and to my surprise, it didn't' show disconnected. I honestly thought I damaged the contacts with this stuff, but then I said there's no way. I used this product on the battery's gold contacts on the Inspire as well because it was really oxidized. There's photo's if you all are interested to see how bad it was lol. After using it, it worked flawlessly. So I'm a bit confused, it seems the android version of DJI Go is buggy. Not sure how I didn't notice this when I flew this past weekend. I even updated my Nvidia Shield K1 to the latest OS thinking it'll work, but nope it showed gimbal disconnected.

What do you all think is causing this?

iPhone 7 Plus:

Nvidia Shield K1:

Steve@AerialImagesPro · Oct 27, 2017

I've had that exact problem happen, but only once or twice. I shut everything down and re booted everything and everything was fine. I haven't had that in a long time now. I too thought it was a contact issue, but don't know for sure.

I would like to know the cause too, but with all that can happen and go wrong on these things, I doubt we'll ever know unless it is reproducible.

Kevin Cabral · Oct 27, 2017

Steve@AerialImagesPro said:
I've had that exact problem happen, but only once or twice. I shut everything down and re booted everything and everything was fine. I haven't had that in a long time now. I too thought it was a contact issue, but don't know for sure.

I would like to know the cause too, but with all that can happen and go wrong on these things, I doubt we'll ever know unless it is reproducible.

It's just weird... tried 2 different Android devices, and it still showed gimbal status disconnected. I try my iPhone 7 Plus, no issues... Very weird. DJI Go is giving false readings for the Android. The camera works too which is what has me confused. How is the app detecting it's disconnected when you get video feed :S

Kevin Cabral · Oct 28, 2017

Update: I tried my fathers iPad and same thing, no 'gimbal status disconnected' message. This is my first time using iOS for DJI Go. Is the 'gimbal status' suppose to be blank? The DJI Go app is updated to the latest. If anyone else can take a screen shot of what their status screen looks like for iOS that'll be great

seanhagerty · Nov 5, 2017

I am seeing the same thing on my 1V2 with the Android based DJI Go app. "Gimble Disconnected"

I do not see any reduced abilities, or connectivity, this is just concerning.

Anyone figure it out yet?

Sean

Kevin Cabral · Nov 7, 2017

Checked today, seems like it fixed itself :S. There was a new DJI Go update. Updated it and that's when I saw the gimbal status: normal. Very strange... Try updating the app.

seanhagerty · Nov 8, 2017

The app update worked for me too

niki · Nov 21, 2017

I'm getting "gimbal disconected" on a CS 5.5" and DJIGO 3.1.18.
At the moment this is the latest version for CS and I can't update. What if I side load the latest DJIGO, is there somebody using 3.1.23 on Crystal Sky?

Edit:
The newest version denies to install on CS, it says "incompatible"

I'm not sure but this "gimbal disconnected" happened nearly or after I have made my first hot swap lens exchange on the camera. Could this be the problem?

On another Android device there is no problem with gimbals status. Could the device used at the time of hot swap (ie CS) to write down some error in DJIGO data and this to stay permanent till the next app install?