- Joined
- Jan 19, 2017
- Messages
- 30
- Reaction score
- 11
Hi everyone, Just purchased a new I2 w/x4s camera. Couple of questions I have...if you don't mind.
Issue 1. When I startup the I2 without the camera attached I get an Air Encoder error in the GO4 app. When the camera is attached error goes away. But what if you were to fly FPV and did not have a bottom camera you would have an error showing? ...tech person said I should not have an air encoder error.
Issue 2. GO4 4.0.6 also states Optical Avoidance disabled landing gear down. Is this correct?
Not being familiar with optical avoidance systems I decided to call DJI support to see...Everything was updated to the newest firmware and GO4 app. 1st tech asked me a few questions regarding aircraft rev. 01.0.0240 and he said I did not have the latest update. He asked that I use assistant 2 and do an update and it may correct my issues. I asked what should FW# be and he said it should start with a "1" and I said its 01.0.240 he said that's not right no zero. So I did the download again. Now everything is still the same...and I still get the same error messages.
I call back again and explain this all over to another tech (this time a female tech) I told her I just got done reinstalling the FW again and did not change my errors...she said I need to do the vision calibration and it will fix my problems. She said she had several people with the same issues I have and that will correct it. Well tried that but it did not work as everything is disabled in landing mode. So that was a waste..
So now I call back again (3rd time) and talk to a 3rd tech! He said we exhausted all the troubleshooting and since you just bought it to return it to the store for a refund or exchange. I ask him if they were having much problems with the I2 and he said we are working on it. So I guess that means YES.
Now I like this system and I want to keep it but maybe wait a bit longer to buy another one. Setting here looking at it. I decided to turn it on and lifted it up in the air holding the bottom of the I2 (no props installed) and I manually raised the landing gear and poof! errors went away and optical avoidance grid shows up in the FPV camera window. So now I'm thinking maybe its not broke after all and I wasted all morning (and on hold) talking to 3 DJI techs for nothing. Maybe I'm just an idiot for not understanding it, but if was not broke why did the techs not tell me this. Anyways I'm not sure still about it...what say you?
and thanks for reading!
Issue 1. When I startup the I2 without the camera attached I get an Air Encoder error in the GO4 app. When the camera is attached error goes away. But what if you were to fly FPV and did not have a bottom camera you would have an error showing? ...tech person said I should not have an air encoder error.
Issue 2. GO4 4.0.6 also states Optical Avoidance disabled landing gear down. Is this correct?
Not being familiar with optical avoidance systems I decided to call DJI support to see...Everything was updated to the newest firmware and GO4 app. 1st tech asked me a few questions regarding aircraft rev. 01.0.0240 and he said I did not have the latest update. He asked that I use assistant 2 and do an update and it may correct my issues. I asked what should FW# be and he said it should start with a "1" and I said its 01.0.240 he said that's not right no zero. So I did the download again. Now everything is still the same...and I still get the same error messages.
I call back again and explain this all over to another tech (this time a female tech) I told her I just got done reinstalling the FW again and did not change my errors...she said I need to do the vision calibration and it will fix my problems. She said she had several people with the same issues I have and that will correct it. Well tried that but it did not work as everything is disabled in landing mode. So that was a waste..
So now I call back again (3rd time) and talk to a 3rd tech! He said we exhausted all the troubleshooting and since you just bought it to return it to the store for a refund or exchange. I ask him if they were having much problems with the I2 and he said we are working on it. So I guess that means YES.
Now I like this system and I want to keep it but maybe wait a bit longer to buy another one. Setting here looking at it. I decided to turn it on and lifted it up in the air holding the bottom of the I2 (no props installed) and I manually raised the landing gear and poof! errors went away and optical avoidance grid shows up in the FPV camera window. So now I'm thinking maybe its not broke after all and I wasted all morning (and on hold) talking to 3 DJI techs for nothing. Maybe I'm just an idiot for not understanding it, but if was not broke why did the techs not tell me this. Anyways I'm not sure still about it...what say you?
and thanks for reading!