I've spoken to some who touted that the update took them an hour, which doesn't align with my experience of 20-40 minutes. Was it a simple matter of letting the update complete? If so, how long did it take?
This is why I always look at the log files. The tell-tale "Updating...." lets me know the user didn't wait long enough. My problem was that my advice was based on MY experience of 20-40 minutes. But listening to others, seems the update or "Roll back" can take much longer.
Please share your experience.
D