- Joined
- Jun 12, 2014
- Messages
- 49
- Reaction score
- 28
Three days ago I opened a repair inquiry with these guys for a gimbal fan failure on my used Inspire 2. Two days ago I called and was put through to voice mail. Today I get an email response from these “experts” that referred me to DJI service. That’s the extent of it. Completely stupid and utterly unhelpful response.
Fortunately I had also contacted another repair facility that understands what e-communicating is supposed to be. Within minutes I had a response and preliminary estimate. Since that time I have shipped the I2 to them and they immediately confirmed that they began tracking the package and would contact me the minute they get it. That’s the service professionals want and expect.
Take a lesson Multi-Copter. Right now you get an F from me.
Fortunately I had also contacted another repair facility that understands what e-communicating is supposed to be. Within minutes I had a response and preliminary estimate. Since that time I have shipped the I2 to them and they immediately confirmed that they began tracking the package and would contact me the minute they get it. That’s the service professionals want and expect.
Take a lesson Multi-Copter. Right now you get an F from me.