I've tried the DJI support chat line but we are dealing with absolute amateurs who totally haven't got a clue. This conversation has gone on longer than this and it just keeps getting better. The support staff have no idea what I'm talking about to the point that I'm just keeping it going to see how ridiculous it gets. A part of me feels a bit sorry for that clueless person who is just trying to answer with anything. He / she goes on telling me that she has shot HDR on the HDR setting of her phone, and that somehow is how I'm to do it on the Inspire. It's almost embarrassing Here's a transcript of the conversation so far and I think you will know what I mean :-
Hi, I've been trying to work out how to use the new HDR feature on the Inspire 1
Pleaes press the button of taking photos 3 seconds and will appear that option
Yes I know how to use it, but it appears to shoot files that are identical. I am familiar with HDR, but this one seems to do nothing
There are a number of us on the forum trying to work out how to use it but there is no instructions
Do you mean in what's space or environment can use HDR and will generate what effect ?
No I am very familiar with using HDR with other cameras. But the Inspire HDR just takes 2 images that are exactly the same. So I am wondering if DJI have released details about how to use this HDR feature properly
Sorry about that , there are no such instruction
So does anybody know how this new feature works? Doesn't DJI have any notes on what is supposed to happen when you choose this feature?
I will report this , we will strugle to add some instruction in the Manual of later vision
OK but in the meantime is there anybody there at DJI who actually knows how the new HDR feature works so they can just tell me on here, and I can relay to others on the forum.
Sorry ,sir .Could you please send me your email ? There are no engineer here ,so can't answer you directly
Yes, my e-mail is [email protected]
When can I expect an e-mail from someone? I'm not sure it is an engineer's job to know how to shoot and process HDR. Isn't that more the job of someone with photographic knowledge?
You have made it the third new feature in the new firmware upgrade so surely someone there knows how to make it work. What’s New:
1. Added option to downgrade the aircraft firmware.
2. Added HD Video Conversion option in the video editor.
3. Added High Dynamic Range (HDR) shooting feature.
I think that option similar to use your mobile to take photo ,when you take a photo and the camera will process automatically , and then the photo you got is processed
Do you know what HDR is?
High-Dynamic Range is ? I have try use the phone to take a photo with HDR funtion
Yes but when DJI released the new firmware for the Inspire 1 a week or so ago, one of the major new features advertised was a new HDR feature - not for a phone - but for the FC-350 camera on the Inspire 1. We are now trying to get some guidelines on how to actually make this function work.
And since DJI released this feature without instructions, I thought you - the DJI Inspire 1 Product Technical Support would be the place to go to find out. So does anyone there at DJI's technical support for Inspire 1 actually know how to operate the Inspire 1???
You see, I do know how to shoot and process photos for HDR. I have done thousands of them. But now I want to try this new HDR feature on the Inspire 1 that is part of the new firmware release - not on my phone - on the Inspire 1. Is there anyone there who knows anything about the camera on the Inspire 1??
If you choice HDR mode in the APP ,and the picture you shot will be with HDR function .
OK I have done that and I have 2 files both exactly the same. What software do I now have to load them into to process those files to make the one finished HDR file?I am not confident that 2 identical files will produce a finished HDR image.
Few minutes , I will confirm with others ,thank you