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DJI WARRANTY for Failures!?!?

Joined
Jun 29, 2019
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Age
46
Does anyone have experience or guidance with DJI and their Warranty support?

My M210 $15000 unit fell out of the sky in it's 5th flight... an instant power failure from 350ft, with 70% battery life remaining. Hard landing followed ☹.

They are refusing warranty support because THEY cannot power on the unit and extract logs!

I cannot pull logs on my end because a DJI app was not directly being used at the time. (They will not honor use via 3rd party apps, i.e. Pix4D, as they claim they cannot read them).

So... they call it PILOT ERROR!
And, they want $3000 for repairs PLUS state that the XT cameras that were attached are Not Covered under warranty either... OUCH!

Any experiences or Guidance would be Very Appreciated!!
 

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