Firmware v1.2.1.03 2015-05-06

Mani.... When I was talking about PR I was mainly talking about their communication as a major issue, which includes their Support Communications, which is all over the place.... I consider what you were talking about as mostly Marketing and Advertising, which they also excel at..... So We are kind of talking about the same basic issue.... Their inability to communicate what the issues are, and the very conflicting communication that often comes out of their Support Departments.... And of course their lack of Service Centers to take care of specific issues at a more local level....

It seems we are talking the same language, maybe I was not very clear in my previous message.
What I am trying to say is that in this very moment silence is golden for DJI, as there is not too much too communicate.
I think they will speak louder, when they will have something to say in this matter, at least this is what I am hoping for, as a customer.
An official statement in the following weeks / months, sort of ''Dear DJI customers, here are the new service centers, we just hired a new army of technicians, we can guarantee repairs will be made in a reasonable amount of time, we have all replacement parts on stock etc.etc.''

This is what they should communicate indeed, but I think the only explanation for their silence is the fact that they are not ready to do it, as they are the victim of their own success.
Think about it.
Last year DJI sold about 400,000 units.
In 2009 they had an annual revenue of 500.000 $, last year they got 500.000 millions.
Projected revenue for 2015 is more than a billion.

Right now what to communicate ?
Still not enough replacement parts, repairs are taking too long, some products are severly damaged due to software/hardware malfunction, not pilot error etc.
So PR is forced to remain quiet, until they can make promises that they can keep.

I agree with you, DJI needs to improve its game, fast, as its reputation regarding customer service is taking severe damage everyday, and they need to completely redesign & restructure their service procedures.
First of all because DJI products are not ordinary products.
It's not an easy business.
It's not something you keep in your living room and you can easily use for the next 5 to 10 years.
When you buy a drone, especially your second one, you first check how fast is their service department.
Just because it will get damaged, sooner or later, no matter how experienced you are as a pilot.
A new trick, chasing the perfect shot or a hardware malfunction and that's it, you're grounded.
If you're a professional aerial video / photographer, time is money and we all know that we already have other important issue to deal with, like weather, legislation, permits, insurance etc.
Our fly time is quite limited and after a serious financial investment every day matters.

Bottom line, as a DJI customer, I think they should give a break to their PR department.
Focus exclusively in the next period on their customer service, on what they already own.
And you might consider me too optimistic, but I think we will see important changes during this years, for the better, regarding their service procedures.
Time will tell.

Joola said:

Please try to keep the thread on topic.

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Well said.

Guys, please try and keep subject on topic.

Thanks.

Eagleview Drones said:

Weren't they trying to get me to be a beta tester a few weeks ago? Where did that group go?

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We're all Beta testers for DJI.We only don't know this

Mani said:

Hmm, I tend to disagree.
I think the last department they should worry about is their PR, their current 8 billion value was made possible due to a very good PR strategy.
And here is the problem.
The PR was too good, funny the way it is.
Their growth was faster than expected and it seems they do not have enough human recources to deal with it.
Their technical support team needs immediate intervention, not their PR.
Sales are brilliant, commercials are great, the marketing campaigns better from one product to another.
The major problem is postsales service.
Preorders delivered in time, fast technical support, more tests before releasing new software / hardware upgrades.
You can't solve this kind of problems with Michael Perry or Philipp Bloom.
Right now DJI doesn't suffer from lack of creativity.
It's clear they have great products in development, their current offers are far above competition, so from this point of view I think they will double their market value soon.
They just need to act fast as a billion dollar company, with a service department to match their market value.
Right now I totally understand the "lack of communication" of DJI, regards serious complaints adressed by its customers.
What to tell ? We're working on it, but still you have to wait 6 or 7 weeks to have your product repaired ?

What I am trying to say, is that in this very moment DJI needs less words and more action.
More service centers, better technical support.
This is what the major DJI community is complaining right now.

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I inquired as to what would be required for my company to become a DJI dealer and authorized service center. The response from them was a requirement of minimum $50,000.00 monthly order commitment, and they were not interested in establishing another service center, even though we are geographically hundreds of miles from any other.

Wow. $50k/month.


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This from the another forum, the one that keeping moving posts.
http://forum.dji.com/forum.php?mod=viewthread&tid=14102&page=2#lastpost

According to DJI, it seems you can fly with the old FW even if you've updated the app.

They did so well with the last release I thought they were finally starting to get it right (beta testing etc.)

PB30X said:

I didn't update anything as of yet lol... Does that count[emoji6]!! I'm rather satisfied with the way she is flying other than the cam yaw..

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Just be aware that the most recent release specifically fixes the issue of remote controllers switching themselves off mid flight.
If it wasn't' for that particular fix I would not have bothered either. (Although it has never happened to me).
I have not updated my app to the new fattybloatyware one though.

The Editor said:

Just be aware that the most recent release specifically fixes the issue of remote controllers switching themselves off mid flight.

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I've found the redundancy for a quad here ; https://www.facebook.com/mamamiablog/videos/10152806218855945/?fref=nf
Testing under way.

Scotflieger said:

Test flight carried out between showers in very gusty windy conditions (20mph). Aircraft flew well and handled conditions fine. No changes in height during forward and sideways flight. RC and video was stable throughout test.

HOWEVER, switching to P-ATTI displayed the normal on-screen warning that I should stay in P-GPS but had no effect. The I1 remained in the same position in space and in P-GPS mode with the Flying in GPS green banner at top of screen. I landed and double checked that multiple flight modes selected. Still the I1 refused to switch out of P-GPS mode.

Also, the problem I was experiencing with the development firmware (1.2.1.2) has not been fixed. The flight times are still being recorded at twice the actual length in the Flight Log. Is there a way of doing a flush of the firmware?

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Are you sure the doubled flight times are an Inspire issue and not a tablet issue, have you tried on a second table, or tried wiping the App and reinstalling? The only issue with that would be flight recording data in User Centre being deleted, I had 17 flights and moved from Apple IPad to Nvidia Sheild

Cheeky Monkey said:

Are you sure the doubled flight times are an Inspire issue and not a tablet issue, have you tried on a second table, or tried wiping the App and reinstalling? The only issue with that would be flight recording data in User Centre being deleted, I had 17 flights and moved from Apple IPad to Nvidia Sheild

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I have tried 2 iPads and both are recording the erroneous flight times. However, I believe the problem lies in the SDK2 firmware 1.2.1.2 I was a fool to install. This was when the fault first occurred and the latest 1.2.1.3 does not appear to have updated all the firmware files involved. If you look at this 1.2.1.3 update log you will see that there are a couple of unusual version numbers that are "newer" on my I1 than available in the 1.2.1.3 bin file (the first number is the existing file and the latter the new):

[00011060]========== 2014.01.01 00:00:11 unsynchronized ======
[00011215]Packet [C:\WM610_FW_V01.02.01.03.bin] detected.
[00011293]Packet upgrade start...

[00011378]Packet checking...
[00011455]Done.

[00011463]Version checking[1]...
[00011472][01 00] v1.8.2729 -> v1.8.2729
[00011479][01 01] v1.8.2729 -> v1.8.2729
[00011508][03 05] v34.1.0.5 -> v34.1.0.5
[00011548][03 06] v2.1.9.1 -> v2.0.5.14
[00011563][04 00] v1.19.0.78 -> v1.16.0.76
[00011595][05 00] v2.5.6.1 -> v2.5.6.1
[00011614][08 00] v1.11.0.19 -> v1.12.0.21 need upgrade.
[00011642][09 00] v1.7.0.3 -> v1.7.0.3
[00011668][11 00] v3.3.0.0 -> v3.7.0.0 need upgrade.
[00011728][12 00] v1.3.0.60 -> v1.3.0.60
[00011788][12 01] v1.3.0.60 -> v1.3.0.60
[00011848][12 02] v1.3.0.60 -> v1.3.0.60
[00011908][12 03] v1.3.0.60 -> v1.3.0.60
[00011973][15 00] v1.1.2.0 -> v1.1.2.0
[00012008][17 00] v1.1.0.1 -> v1.1.0.1
[00012088][17 01] v2.0.0.1 -> v2.0.0.1
[00012107][19 00] v1.0.8.96 -> v1.0.8.96
[00012114]Done.

Can someone please check their install logs and confirm what they have?

Yep you do have newer versions, here's the install log from 1.2.1.3:

[00010474]Version checking[1]...
[00010499][01 00] v1.7.2499 -> v1.8.2729 need upgrade
[00010505][01 01] v1.7.2499 -> v1.8.2729 need upgrade
[00010556][03 05] v34.1.0.5 -> v34.1.0.5
[00010592][03 06] v2.0.5.10 -> v2.0.5.14 need upgrade.
[00010603][04 00] v1.16.0.76 -> v1.16.0.76
[00010632][05 00] v2.5.6.1 -> v2.5.6.1
[00010641][08 00] v1.11.0.19 -> v1.12.0.21 need upgrade.
[00010661][09 00] v1.7.0.3 -> v1.7.0.3
[00010751][11 00] v3.2.1.0 -> v3.7.0.0 need upgrade.
[00010792][12 00] v1.3.0.60 -> v1.3.0.60
[00010850][12 01] v1.3.0.60 -> v1.3.0.60
[00010890][12 02] v1.3.0.60 -> v1.3.0.60
[00010952][12 03] v1.3.0.60 -> v1.3.0.60
[00011024][15 00] v1.1.2.0 -> v1.1.2.0
[00016050][17 00] v1.1.0.1 -> v1.1.0.1
[00016111][17 01] v2.0.0.1 -> v2.0.0.1
[00016175][19 00] v1.0.8.59 -> v1.0.8.96 need upgrade.
[00016181]Done.

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TBH if you're using SDK or beta firmware you should be talking to DJI about any issues, not to us.

Their firmware files should however include firmware for ALL components and the flashing process should always make sure the entire set matches, downgrading if necessary. The current upgrade-only and partial distribution method is stupid.

Kilrah said:

Yep you do have newer versions, here's the install log from 1.2.1.3:

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Thank you for that confirmation. I am trying to contact DJI regarding their erroneous SDK firmware but its difficult. When I started my comments on this thread I did not know the cause but with the help of members like you I have been able to narrow it down. This is a great independent Inspire1 forum which is much better value than the official DJI one.

After updating my firmware I've noticed the video image color is unnatural. There is an orangish or pinkish hue depending on what the white balance is set to. Has anyone else noticed this?

Scotflieger said:

Thank you for that confirmation. I am trying to contact DJI regarding their erroneous SDK firmware but its difficult. When I started my comments on this thread I did not know the cause but with the help of members like you I have been able to narrow it down. This is a great independent Inspire1 forum which is much better value than the official DJI one.

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Guys,
Whilst I wholeheartedly agree with you that this is a great independant Inspire forum could we please, please try and keep things on track/topic for the thread.
It might be a good idea to start an SDK specific thread to exchange ideas/gripes etc.

Many thanks.

I just did the update to latest FW all went ok...
on bird, two remotes and 5 batteries...

I am glad I didn´t brick it.... no out into a little windy test flight

Yep my gimbal horizon is off, but only in parts of a360 yaw. Could it be a compass issue affecting the camera stabilisation?