To begin with I would like to say Im no stranger to DJI. My fleet contains 2-Phantom 2 vision plus, 3-Phantom 3, F550 with A2 and Lightbridge and the newest addition to the fleet is the Brand New Matrice 100.
I suggest you all do more research before spending base 3400.00 USD for an item which you will not receive support for once it breaks or becomes defective.
To begin, right out of the box the RC for the Matrice 100 required a firmware update. It would not accept the firmware update leaving me in a situation unable to fly my new bird. Because if I fly the unit without the proper firmware, I am responsible if anything goes wrong. Ok, so i contact support (which by the way, is located in China) Matrice support is handled strictly by the dev.support team located in China. You only receive support VIA email, and it is in a horrible broken English and its clear they have a hard time understanding me as well.
after 2 weeks of emailing them about this issue I have gotten no help. Litterally, NO HELP. This is a brand new unit, never flown. And it looks like it may never fly.
Second, as i was installing the X3 camera and preparing for when I could fly, the battery went from 98% charged to 3% in seconds and the dji GO app reported "Critical Power Warning" WTF?
So i plug it up to the wall charger included with the Matrice 100..........and nothing. It will not charge. It is however reporting VIA the LED's on battery that it is overcharged.
Do i dare try and contact support? Of course I do. Ive spent close to 4500 USD on a piece of carbon fiber i can fit in the dishwasher.
I WOULD LIKE TO ASK EVERYONE TO THINK TWICE ABOUT PURCHASING THE MATRICE 100. WHETHER ITS A GOOD PRODUCT OR NOT, YOU WILL NOT GET SUPPORT WHEN ITS NEEDED.
OH AND FROM MY EXPERIENCE WITH DJI, SUPPORT TAKES AT MINIMUM 6-8 WEEKS. THIS IS NO JOKE, THIS IS REAL, YOU WILL WAIT 6-8 WEEKS AND YOU WILL RECEIVE LITTLE TO NO COMMUNICATION ABOUT THE PROCESS. AND MANY PEOPLE REPORT OF RECEIVING THERE PRODUCT BACK WITH NO REPAIR TAKEN PLACE.......JUST A BROKEN UNIT, NO EXPLANATION.
I know it may seem like Im down on DJI, Im not, but before you spend 3400 USD you should know what you are getting!