Just want to say thanks to DJI Europe (Netherlands) for sorting out my inspire 1 & x5r. Long story short, it landed before it should have on 2 year old battery and the land zone was less than perfect and the camera was mangled, the drone was no so bad but snapped arm, mainboard failure etc).
I was pretty devastated as we all know how expensive these are and a replacement was (I had no warranty) was not on the cards as I am a prosumer and not rich, there's no real way to get raw video from a drone without spending 1000's. I sent it off to Netherlands and for a very reasonable price they sent me back a new drone and camera (for the price of a few spare parts), and best of all, I now have the carbon fibre weave, instead of the camoflage design which I always wanted.
Most people go online to moan and complain, but I found the whole process with DJI a dream.
Log online and file a case.
Print off the label and take it and my drone to local UPS and post.
Then DJI contact you, with a list of the damage (photos) and a quote.
You pay the price (which seem very very reasonable) and its shipped back to you.
When retrieving the drone I got stuck on a ledge on the side of a mountain and had to be rescued, I was unable to walk for a few weeks due to tendon/ligamanet damage and the drone being gone hurt the worse, so this in conjunction to my ankle being fixed is a nice end.
Thank you guys, I am very grateful, and the next drone i buy (inspire 3 & mavic 2), I'm getting the refresh package!
I was pretty devastated as we all know how expensive these are and a replacement was (I had no warranty) was not on the cards as I am a prosumer and not rich, there's no real way to get raw video from a drone without spending 1000's. I sent it off to Netherlands and for a very reasonable price they sent me back a new drone and camera (for the price of a few spare parts), and best of all, I now have the carbon fibre weave, instead of the camoflage design which I always wanted.
Most people go online to moan and complain, but I found the whole process with DJI a dream.
Log online and file a case.
Print off the label and take it and my drone to local UPS and post.
Then DJI contact you, with a list of the damage (photos) and a quote.
You pay the price (which seem very very reasonable) and its shipped back to you.
When retrieving the drone I got stuck on a ledge on the side of a mountain and had to be rescued, I was unable to walk for a few weeks due to tendon/ligamanet damage and the drone being gone hurt the worse, so this in conjunction to my ankle being fixed is a nice end.
Thank you guys, I am very grateful, and the next drone i buy (inspire 3 & mavic 2), I'm getting the refresh package!
Last edited: