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Trouble Purchasing Osmo Shield

Joined
Dec 26, 2016
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Age
69
Has anyone else had trouble purchasing Shield online? I entered my serial numbers for the gimbal and handle, even used the QR codes, and it will not accept the codes. I've had a discussion with DJI, via their CS forum that has been going on for 2 weeks. They have said: "Thank you for your patience while we resolve this. No worries though, we have forwarded your concern to the designated department. We’ll let you know once we receive a feedback."
If anyone else has solved this mystery, I'd love some feedback.
 

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