I am new to Drones and obvioulsy DJI. As a long term professional photographer I have been using pro suppliers of my gear for decades and used to a certain way that they operate. If I broke my camera or a fault appeared I would send it back on the day of the issue, 2 days later I would get a report of the problem along with notice of whether it would be a warrenty repair or not, then it would be fixed and back with me next day, so a total of 4 days without the gear (Canon). DJI couldn't be further away from this, and appear to me on my first interaction with them, following a crash in early February. It took nearly 4 weeks to get them to ALLOW me to send it back to them on Netherlands. It took, 4 days after I finally set it to them and they signed for it, to acknowledge it on the system.... Now its been a week without any progress and communications, they confused the issue with issuing two RMA numbers, but the right one says that a quote was issued and is now waiting payment, but I haven't heard anything about that in email or how to pay or what to do. I eventually got a response via email to be told that it is with Tech group who are looking at flight records - this was a week ago (nearly).... I have never asked for a warrenty repair, I only had the Inspire One Pro for a couple of weeks and the crash was my fault with a RTH hitting a low branch and it falling just 0.8m but hit the gimbal on a kerb.
Now, this issue is that this equipment is my professional kit! Without it I am not earning any money and therefore DJI is a professional 'kit' provider and I am astonished that this is their process and procedure. There is no recognition of the professional angle and requirement here.... My questions are simply this....
Q: Is this normal for DJI? or is this a one off and I am just unluckly?
Q: Do I/Should I have several back up kit as clearly damage will be an occupational hazard.
Q: If this is normal for DJI is this an industry issue? i.e. the industry still thinks it is serving the hobbiests and leisure users?
Thanks... I need to evaluate my associaition and determine wether I can operate a business and rely on DJI or not...
Now, this issue is that this equipment is my professional kit! Without it I am not earning any money and therefore DJI is a professional 'kit' provider and I am astonished that this is their process and procedure. There is no recognition of the professional angle and requirement here.... My questions are simply this....
Q: Is this normal for DJI? or is this a one off and I am just unluckly?
Q: Do I/Should I have several back up kit as clearly damage will be an occupational hazard.
Q: If this is normal for DJI is this an industry issue? i.e. the industry still thinks it is serving the hobbiests and leisure users?
Thanks... I need to evaluate my associaition and determine wether I can operate a business and rely on DJI or not...