Crystal Sky Hood Latch

rpossum · Feb 10, 2021

Probably a long shot, but does anyone know if it's possible to buy one of these latches for the Crystal Sky Hood? One of mine popped off and vanished... the plastic isn't broken, so I could pop a new one on... would be a shame to have to buy a $75 hood just for that latch. No response from DJI

The Editor · Feb 10, 2021

Moved to classified as this is not Inspire 2 only related.

(I know you’re asking where etc but will prob get a better response here)

Location?

rpossum · Feb 10, 2021

The Editor said:
Moved to classified as this is not Inspire 2 only related.

(I know you’re asking where etc but will prob get a better response here)

Location?

Thank you
I'm currently in CA but am out on the road with Top Gear America headed to UT

TheFlyingSlug · Feb 10, 2021

Ill take a look in our shop and see if we have any extras for you cheif

rpossum · Feb 10, 2021

TheFlyingSlug said:
Ill take a look in our shop and see if we have any extras for you cheif

Amazing.... Thank you!

rpossum · Feb 11, 2021

rpossum said:
Amazing.... Thank you!

Hilariously, this was DJI supports response:

Send back the drone!
Sheesh

Killboydotcom · Feb 11, 2021

Top notch customer service right there.

The Editor · Feb 11, 2021

rpossum said:
Hilariously, this was DJI supports response:
View attachment 30507

Send back the drone!
Sheesh

That's like asking to send back a car because you need a new wheel nut!
They really are totally clueless.

Hawaii Aerial Visions LLC · Feb 11, 2021

In all other regards I love this hood... but those latches are really flimsy (not tight) and pop off all the time. Good luck. And as usual... all things Crystal Sky we are on our own.

In every other service situation 7 or so times now... DJI has surpassed my expectations in speed of repair (really replacement), cost (cheaper than the independents I tried) and fairness (when I pointed out that our last incident was due to the sudden loss of power - and even way out of warranty, with back up logs from Airdata) they replaced no charge an Obsidian & Battery.

tleedom · Feb 13, 2021

I have a CS hood that one of the flip up side panels is broken (everything else is good). If you can PM me with a address, I will send you the whole thing for free.