I spent some quality time on DJI chat trying to get some questions answered. No doubt they were swamped with the amount of inquiries they received. The agent I was chatting with even said so. I read the FAQ about the Refresh Care and thought it was vague. After multiple questions I was told there is a fee if you have to use Refresh. According to DJI chat you are permitted to use Refresh twice over the span of one year. If you crash due to pilot error you're covered EXCEPT if you crash into water. If not over water there is a fee for each time you use Refresh. $209.00 the first time and $329.00 the second time. The total repairing fee won't exceed the price of the drone. You will get a brand new or same valued drone each time but you must pay the additional fee.