Wow - approx $4,000 later and upon receipt (for which I paid for accelerated shipping so that I could use the Inspire on the weekend), I get an Inspire that apparently needs "prop locks??" and has no iOS app. I am an iOS only person, so I currently have a very expensive paperweight. This is always my greatest fear in dealing with SE Asian companies--Low proactivity, hard to reach, harder to understand, and a profound lack of concern about customer satisfaction after the sale. There is no translation for "service after the sale" or "end-to-end customer satisfaction" as is exemplified by this transcript:
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hi
welcome to DJI
how can I help you
09:06:16
I just received my new Inspire 1 but am having some difficulty--I was told that you have an iOS app and all the training videos show the trainers using an iPad but I cannot find the app and so cannot use my new $4000 quad
09:07:21
This is profoundly upsetting to me--I called before purchase and was told that your device works with iOS--I would not have purchased it if I could not use an iPad as I do not own any android devices.
we are so sorry for the inconvenience , for ios app , please kindly wait about 2 weeks
09:08:53
That is not OK, I did not buy this to wait two weeks to use it. I was told by your staff and B and H Photo the dealer I bought it from that you have iPad capability.
I want a manager or someone with some kind of authority to contact me by phone at 1 (406) 579-3636 -- now!
we are so sorry for the inconvenience , please kindly click on the link which one of our customer send to me , maybe you can get some information inside
http://www.inspirepilots.com/threads/dji-pilot-app-not-for-ios-anymore.551/
09:11:53
This is known as a "Bait and Switch" and in the United States is illegal.
09:14:39
I am so sorry for the inconvenience , since our own app still under process for the permission from apple company , this is only way you can get it from other customers sharing
there is no problem for your solve the problem for a short time
But is the app stable and is that the current version???
09:15:39
I am so sorry??? How would you feel if you had spent approx $4,000 and now you could not use it???
I even paid for extra shipping to get it here for the weekend....
09:16:45
this app is stable and newest version , you can use it , many of our cusomer choose this way
What is the latest version of the app???
09:18:02
can you checksum the app??
0.9.2
09:19:18
why was it pulled from the app store???
09:27:00
Hello??
09:28:30
hi , sorry Sir
if you are worry to use that one , please kindly wait some days , we need to get the permission form Apple
09:29:31
You haven't answered my questions??
09:30:34
apple company force on it
What are the MAJOR issues I should look out for as a new Inspire Pilot and what is this I hear about propeller problems??
we already ship out the prop lock , there is no problem for now
please ask you dealer send you the lock
09:31:35
prop lock??
I did not get a prop lock???
we already start the shipping to dealer's shop
you can call you dealer to get the lock
It's Friday and I live in Montana -- how the hell am I going to get a prop lock here????
09:32:45
Get me to someone well above your level - - NOW!
09:34:50
Customers in North America:
Please call +1 (818) 235 0789 Mon-Fri 9:00 am - 5:00 pm (PST) , or email to
[email protected]
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I am now on hold in my tenth minute of the estimated less than 4 minute wait time...