DJI's LA Service and Support Center is Moving

Tahoe Ed · Jul 9, 2015

DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.

We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

We will be settling down all teams in the following week.

For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.

The Editor · Jul 9, 2015

Tahoe Ed said:
DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.

We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

We will be settling down all teams in the following week.

For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.

Thanks Ed. I knew this was imminent but wasn't sure exactly when it would be happening.

Tahoe Ed · Jul 9, 2015

It is right around the corner. I will be going down at the end of the month to tour. I will take my GH4 with me to take some reasonable pictures. At least better than my cell phone.

The Editor · Jul 9, 2015

OK, post them up on here if you can.
Would be good for members to see the facility (as long as its not Top Secret)

Kauaigene · Jul 9, 2015

The best news would be more service personnel so the Repair Times would improve.

Tahoe Ed · Jul 9, 2015

Very. I will post some good shots. From what I understand it has two aerial cranes in the ceiling.

Tahoe Ed · Jul 9, 2015

Kauaigene said:
The best news would be more service personnel so the Repair Times would improve.

They have been hiring and training this last month. They did not have room for everyone, now they will.

offtosleep · Jul 10, 2015

Thanks for the heads up

Kauaigene · Jul 10, 2015

Tahoe Ed said:
Very. I will post some good shots. From what I understand it has two aerial cranes in the ceiling.

Cranes or Drones?

damoncooper · Jul 10, 2015

Tahoe Ed said:
They have been hiring and training this last month. They did not have room for everyone, now they will.

Great to hear.

gray52 · Jul 10, 2015

How about a service centre in the u.k? Might get a better response than "see your retailer" from the jokers at the Germany centre.

Ace brother · Jul 10, 2015

It is good to see some progress on dji part. These machines need support. Inpire 1

DJI's LA Service and Support Center is Moving

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