To All Inspire 2 owners who have the Prores / DNG codec installed.
Every I2 with this codec installed that DJI sells and has ever sold will fail when you take hundreds of photos (say for photogrammetry).
I have been trying to get DJI to fix this since I have owned my inspire 2.
The issue is not just the green images, but more important, the camera dramatically slows its rate of taking pictures, from 1 pic every 2 seconds to 1 pic every 10-12 seconds. This makes the drone unusable for photogrammetry. The images will also be green as shown in other threads on this forum.
DJI is ignoring this issue.
We need every I2 owner to make a test and show the failure to DJI, maybe then they will fix the issue.
An I2 without the DNG/Prores codec will not fail, only with I2 with codecs installed will fail.
In order to make this issue appear, set GO4 or GSPro or DroneDeploy or equivalent software to shoot a thousand plus photos, say for photogrammetry. The camera will fail using any of the above software. When flying, the first battery set works fine and shoots about 300+ pictures. When I land and swap batteries and continue flight, the failure will occur somewhere after this time.
You will be able to identify the failure by paying attention to the rate at which the camera takes pictures. When all is good, you will get a picture every 2 seconds, and if you have the audio shutter enabled, you will hear the pic being taken. When the the failure occurs, this will slow to 10+ seconds per frame, you will hear the rate of pics has slowed. Also if you look at the ring around the white photo button on the screen, this ring will rotate for for 10+ seconds rather than about 1 second when normal.
Please reach out to me and I will give you more details.
We need every I2 owner to complain to DJI.
I have been trying to get DJI to address this since August of 2020.
A simple fix for DJI would be for them to update the Assistant 2 software to allow for activation and deactivation of the Codecs. DJI has done this remotely for me during my testing, and when the codec was deactivated, the problem was instantly fixed. I could shoot thousands of pictures without fail. I then returned my drone to them, they sent me a brand new drone with the codec installed and it failed straight away.
DJI has replaced my drone now 3 times, I send the drone back to them, they say they cannot duplicate it, they send me a brand new drone, it fails when I test it and they ask me to send it back again.
DJI is not putting the effort into this issue and needs to fix if for all of us I2 owners.
Please put pressure on DJI.
Thanks, Ray
Every I2 with this codec installed that DJI sells and has ever sold will fail when you take hundreds of photos (say for photogrammetry).
I have been trying to get DJI to fix this since I have owned my inspire 2.
The issue is not just the green images, but more important, the camera dramatically slows its rate of taking pictures, from 1 pic every 2 seconds to 1 pic every 10-12 seconds. This makes the drone unusable for photogrammetry. The images will also be green as shown in other threads on this forum.
DJI is ignoring this issue.
We need every I2 owner to make a test and show the failure to DJI, maybe then they will fix the issue.
An I2 without the DNG/Prores codec will not fail, only with I2 with codecs installed will fail.
In order to make this issue appear, set GO4 or GSPro or DroneDeploy or equivalent software to shoot a thousand plus photos, say for photogrammetry. The camera will fail using any of the above software. When flying, the first battery set works fine and shoots about 300+ pictures. When I land and swap batteries and continue flight, the failure will occur somewhere after this time.
You will be able to identify the failure by paying attention to the rate at which the camera takes pictures. When all is good, you will get a picture every 2 seconds, and if you have the audio shutter enabled, you will hear the pic being taken. When the the failure occurs, this will slow to 10+ seconds per frame, you will hear the rate of pics has slowed. Also if you look at the ring around the white photo button on the screen, this ring will rotate for for 10+ seconds rather than about 1 second when normal.
Please reach out to me and I will give you more details.
We need every I2 owner to complain to DJI.
I have been trying to get DJI to address this since August of 2020.
A simple fix for DJI would be for them to update the Assistant 2 software to allow for activation and deactivation of the Codecs. DJI has done this remotely for me during my testing, and when the codec was deactivated, the problem was instantly fixed. I could shoot thousands of pictures without fail. I then returned my drone to them, they sent me a brand new drone with the codec installed and it failed straight away.
DJI has replaced my drone now 3 times, I send the drone back to them, they say they cannot duplicate it, they send me a brand new drone, it fails when I test it and they ask me to send it back again.
DJI is not putting the effort into this issue and needs to fix if for all of us I2 owners.
Please put pressure on DJI.
Thanks, Ray