I'm taking htis opportunity to thank DJI for excellent service.
My CrystalSky UltraBright stopped functioning a few weeks ago after an overheating warning. I was really dissapointed as I'd been using it in cooler weather without problems. The day I received the warning, it was in the upper 70s in South Carolina.
I dreaded sending it back to DJI, fearing it would take quite some time to repair. While I was upset with the failure (having read similar stories on the web), my only recourse was to send it back to DJI.
I completed an online form that day and within an hour received a UPS prepaid label to send it back.
It took a week to arrive. The day it landed at DJI, I received an estimate for a new main board at $448 US. The email acknowledged that there was no charge to me as it was under warranty.
It also stated that it would take 3 days to repair. Actually they replaced the board the same day, notified me again immediately, and sent it back the very same day via UPS.
The CrystalSky seems fine now - just updated it and flew the I2 in 83 degree weather for about a half hour without any problems.
Bottom line: I am beyond pleased with DJI - they were responseive, fast and kept me informed every step of the way.
I recognize that many people remain frustrated, yet the Inspire 2 has never let me down (more than 100 flights), and now my first service experience has been exemplary. The problems I experienced last summer with my Ipad (numerous CPU overload warnings and washed out screens requiring a number of hoods that I never really liked) have been resolved with the CrystalSky.
Thank you DJI for great service.
My CrystalSky UltraBright stopped functioning a few weeks ago after an overheating warning. I was really dissapointed as I'd been using it in cooler weather without problems. The day I received the warning, it was in the upper 70s in South Carolina.
I dreaded sending it back to DJI, fearing it would take quite some time to repair. While I was upset with the failure (having read similar stories on the web), my only recourse was to send it back to DJI.
I completed an online form that day and within an hour received a UPS prepaid label to send it back.
It took a week to arrive. The day it landed at DJI, I received an estimate for a new main board at $448 US. The email acknowledged that there was no charge to me as it was under warranty.
It also stated that it would take 3 days to repair. Actually they replaced the board the same day, notified me again immediately, and sent it back the very same day via UPS.
The CrystalSky seems fine now - just updated it and flew the I2 in 83 degree weather for about a half hour without any problems.
Bottom line: I am beyond pleased with DJI - they were responseive, fast and kept me informed every step of the way.
I recognize that many people remain frustrated, yet the Inspire 2 has never let me down (more than 100 flights), and now my first service experience has been exemplary. The problems I experienced last summer with my Ipad (numerous CPU overload warnings and washed out screens requiring a number of hoods that I never really liked) have been resolved with the CrystalSky.
Thank you DJI for great service.
