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Black Spot (dust) on Sensor - Behind the IR glass

Discussion in 'Zenmuse X5S' started by nandoarr, May 15, 2018.

  1. nandoarr

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    Hello Inspire friends, how you guys doing?

    I have some spots on the sensor, and it can't be clean by the outside, already cleaned it with the right tools, but the spots ares still there and i realized that they are behind the IR glass that compose and protects the sensor of the X5S.

    has anyone had this kind of problem? if yes, how did you resolved this?
    I don't want to dissemble the camera by myself...
     
  2. The Editor

    The Editor Moderator
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    Send it back to your retailer/dealer to have it exchanged for a new one.
     
  3. nandoarr

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    didn't came this way from my retailer, it appeared with time and usage of the camera...don't know how this happened
     
  4. rent

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    Does it affect image / video, especially at smaller aperture (f/16, etc)? If it's only a spot or two, especially on the peripheral of the image, you can deal with it with cloning stamp.

    This is almost certainly something you'll have to ask DJI for warranty service / repair for. Do not dissemble the camera unless you absolutely know what you are doing.
     
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  5. The Editor

    The Editor Moderator
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    It's a fault.
    It has appeared within warranty.
    Get it exchanged.
    If you start trying (or do) remove the IR cut filter you will invalidate your warranty so why bother - just get it exchanged.
    End of story.
     
  6. nandoarr

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    It affects the image, and i can't take it of with clone stamp, i have a lots of clients that shoots for TV, and sometimes they don't have time for post. And i won't dissemble the camera. But thanks for the reply and attention Rent!
     
  7. Mixchief

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    Do you have examples that can be seen?
    There is a magical devise that has saved my cameras from spots that nothing else would get
    How to Use the Sensor Gel Stick - Photography Life
    you can get it there at photography life, maybe you already used this method but just in case.
     
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  8. The Editor

    The Editor Moderator
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    How would this device help with contamination behind the IR cut filter that the OP is suffering?
     
  9. Mixchief

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    Sorry, did not realize he had that confirmed
     
  10. nandoarr

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    Sure, i'm travelling now and ill go home in a couple of days...than i will post the sample here.
    but i already liked to read this. hahaha
     
  11. nandoarr

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    think i got a little excited, too soon. lol
     
  12. Mixchief

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    Nothing wrong with a little excitement, how did you determine conclusively that the stain is between the filter and the sensor?
     
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  13. nandoarr

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    I think the stain is on the sensor or in the back part of the IR filter. I have a sensor cleaning kit and i did cleaned the front part of the IR filter and some spots have desapeared. But some of them are still there...

    Gonna try to clean the front part again to see if i got any more results.

    Thanks for the attention Folks!
     
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  14. Mixchief

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    I would give the gelstick a try I just saw the trademark is "eyelead" it will even atack grease stains. I had ablob on a X5R I purchased preowned and I it was impossible to clean by "normal" methods, so I pulled out the gelstick and it got rid of it first try. It saved me from a possibly embarassing dispute LOL.