NVidia shield Tablet recall due to battery defect...

Kilrah · Jul 31, 2015

Bad news for all owners using it for work... seems most Shield tablets sold are recalled due to a risk of battery fire.

http://tabletrecall.expertproductinquiry.com/registration/registration

turbodronepilot · Jul 31, 2015

Kilrah said:
Bad news for all owners using it for work... seems most Shield tablets sold are recalled due to a risk of battery fire.

http://tabletrecall.expertproductinquiry.com/registration/registration

Thanks for looking out Kilrah! !
Mine needs to be replaced. .
I couldn't get a claim number so I'll have to call tomorrow ..

MonroePoteet · Jul 31, 2015

Yes, thanks for posting this. Got my RMA and confirmation e-mail, which indicates 2-4 weeks before the replacement will ship.

mTp

richard.dyson1 · Jul 31, 2015

Got my claim filed too. Guess I'm back to the Samsung and single operator for a month. :-s thankfully I don't yet use it for work.

Sent from my GT-I9505 using Tapatalk

Clint Kennedy · Aug 1, 2015

Just FYI. When you register for a RMA it will disable your current tablet. I got some flying to do tomorrow so I'll register mine tomorrow night. Just a heads up!!

turbodronepilot · Aug 1, 2015

That blows they disable the tablet before they ship a new one out..
No Bueno. ..

Josh Hanson · Aug 1, 2015

turbodronepilot said:
That blows they disable the tablet before they ship a new one out..
No Bueno. ..

No. From what I understand as soon as you turn on your replacement the old one bricks itself as soon as it connects to the internet.

turbodronepilot · Aug 1, 2015

Josh Hanson said:
No. From what I understand as soon as you turn on your replacement the old one bricks itself as soon as it connects to the internet.

That's crazy they can brick the shield any time they want...

Josh Hanson · Aug 1, 2015

turbodronepilot said:
That's crazy they can brick the shield any time they want...

Not anytime they want. You agree to it when you submit for a replacement. You tell them its ok. Funny thing is i just updated the Shield tablet to be able to submit the claim and the update fixed my compass problem!! Oh well hope the new one is 100%.

turbodronepilot · Aug 1, 2015

Josh Hanson said:
Not anytime they want. You agree to it when you submit for a replacement. You tell them its ok. Funny thing is i just updated the Shield tablet to be able to submit the claim and the update fixed my compass problem!! Oh well hope the new one is 100%.

That's nuts...
so you tried what I recommended and it didn't work then you update it and it works ..haha. ..well I'm glad either way..
hopefully the new shield will have the pointer pointing the rite direction. .lol....

Clint Kennedy · Aug 1, 2015

Wow that's funny they changed it. It definitely said it would disable your tablet when you hit the agree button. They must of got a lot of complaints for disabling it immediately.

AndrewH · Aug 3, 2015

Yeah I've just registered for the replacement and its not disabled my current tablet. Hopefully the new battery won't drain so fast

Sent from my HTC One_M8 using Tapatalk

Mr Park · Aug 26, 2015

has anyone received their replacements yet? Or maybe progress email, I haven't in the UK yet, did the RMA the day the recall came out.

The Editor · Aug 26, 2015

Mr Park said:
has anyone received their replacements yet? Or maybe progress email, I haven't in the UK yet, did the RMA the day the recall came out.

Nope - ditto. Did same day, applied for RMA through tablet (battery number link etc)
Got confirmation straight back that a replacement would be sent......then nothing.
Maybe they have been bought out by DJI

Still, it hasn't burst into a fireball yet and rendered my eyeballs useless so I shall carry on using it!

The Editor · Aug 26, 2015

Josh Hanson said:
No. From what I understand as soon as you turn on your replacement the old one bricks itself as soon as it connects to the internet.

Then download as many non internet reliant 'things' as you can and then never allow it to reconnect to the world wide wonder web. (That's my evil master plan anyway - whenever the replacement gets here)!

Kilrah · Aug 26, 2015

Some plan to install custom ROMs before turning the new one on.

rilot · Aug 26, 2015

I flashed mine with CM12. No way it will get disabled now.
Although TBH I'm not going to take the risk. There must be a significant risk of fire for nVidia to take the decision to recall all of them. I'll strip it for parts as the screen could be useful.

The Editor · Aug 26, 2015

rilot said:
I flashed mine with CM12. No way it will get disabled now.
Although TBH I'm not going to take the risk. There must be a significant risk of fire for nVidia to take the decision to recall all of them. I'll strip it for parts as the screen could be useful.

Is there a specific Shield version or have you loaded generic plus google etc?

MonroePoteet · Aug 26, 2015

Mr Park said:
has anyone received their replacements yet? Or maybe progress email, I haven't in the UK yet, did the RMA the day the recall came out.

Yes, I received a replacement Shield last week, but I've yet to activate it. I live in Colorado, USA. I got an e-mail when the Shield was shipped with a tracking number, it arrived about 5 days later. I also received as a separate shipment the return packaging required to ship the old one back. I did the RMA the day that the announcement was posted here in the forum, July 31st.

mTp

Mr Park · Aug 27, 2015

I was planning on installing a custom ROM too. I've seen some of them have slower charging profiles. I'm sure iv got a few spare LiPo safe bags around! I didn't think they would want them back but MonroePoteet has dashed that plan