Hello Fellow Inspire Owners,
It has not been a good last two days. I have had my new Inspire for one week with no issues, unbelievable upgrade from the Phantom series. Saturday afternoon I took off in front of my house, the same as I have been doing for the last 3 years, and within moments I lost control of the ability to control the Inspire. As you can see in the video that includes my stick movements that it is flying on its own. I attempted multple times to rotate and head back home, attempted twice to return to home but it just kept flying into a huge forest. The attached You Tube video documents the entire flight. We searched in 110 deg heat index in KC, MO for two days with no luck in the exact area that it shows on the screen. I even took up my Phantom PV2+ to see if I could spot it in the trees. Also had military grade binoculars to search the trees and of course the ground with no luck. The first photo is a screen shot from the Flight App as you can see it went right over a home then the garage and into the trees where it depicts my Inspire. The second photo gives a perspective over the garage and the forest that follows. The third photo gives a better perspective of how expansive the forest is on the path that my Inspire followed prior to ending its flight.
I am looking for advise from anyone on how to proceed from here. I purchased from an established retailer that I don't want to name unless they are unwilling to offer a solution. In the past this was a lost cause, however, with the new precise "black box" data recorder it is clear that I did not precipitate this event. I feel my best options are to first speak with the manager at the retailer (out of town), then to DJI and then work through my credit card company (Citibank) to attempt to mitigate this loss. I would greatly appreciate if anyone has gone through a similar experience and could offer any advice on the probability of receiving a replacement or refund given the failure of the equipment (I have all flights uploaded to cloud if they wanted to view). Any assistance to successful in this endevor would be greatly appreciated. I would welcome any comments that would bring questions or "poke holes" in my explanation of this event that I will be sharing to recoup my loss. Thank you sincerely in advance!
p.s. I apologize for the poor quality of the you tube video of the flight. I played on my iPad Air2 and recorded with my iPhone 6+. If there is a way to get the high quality data recording video downloaded from the Flight App an assist would also be appreciated!
Regards,
Brad
It has not been a good last two days. I have had my new Inspire for one week with no issues, unbelievable upgrade from the Phantom series. Saturday afternoon I took off in front of my house, the same as I have been doing for the last 3 years, and within moments I lost control of the ability to control the Inspire. As you can see in the video that includes my stick movements that it is flying on its own. I attempted multple times to rotate and head back home, attempted twice to return to home but it just kept flying into a huge forest. The attached You Tube video documents the entire flight. We searched in 110 deg heat index in KC, MO for two days with no luck in the exact area that it shows on the screen. I even took up my Phantom PV2+ to see if I could spot it in the trees. Also had military grade binoculars to search the trees and of course the ground with no luck. The first photo is a screen shot from the Flight App as you can see it went right over a home then the garage and into the trees where it depicts my Inspire. The second photo gives a perspective over the garage and the forest that follows. The third photo gives a better perspective of how expansive the forest is on the path that my Inspire followed prior to ending its flight.
I am looking for advise from anyone on how to proceed from here. I purchased from an established retailer that I don't want to name unless they are unwilling to offer a solution. In the past this was a lost cause, however, with the new precise "black box" data recorder it is clear that I did not precipitate this event. I feel my best options are to first speak with the manager at the retailer (out of town), then to DJI and then work through my credit card company (Citibank) to attempt to mitigate this loss. I would greatly appreciate if anyone has gone through a similar experience and could offer any advice on the probability of receiving a replacement or refund given the failure of the equipment (I have all flights uploaded to cloud if they wanted to view). Any assistance to successful in this endevor would be greatly appreciated. I would welcome any comments that would bring questions or "poke holes" in my explanation of this event that I will be sharing to recoup my loss. Thank you sincerely in advance!
p.s. I apologize for the poor quality of the you tube video of the flight. I played on my iPad Air2 and recorded with my iPhone 6+. If there is a way to get the high quality data recording video downloaded from the Flight App an assist would also be appreciated!
Regards,
Brad
