So for months I've saved up to buy the Inspire 1. I finally bought one last week (wednesday) from an Dji authorized dealer that was 2hr drive from me. I get there and it's some guys house. It was very disappointing. The living room was plagued with broken phantom parts scattered about. So stupid me bought it anyway because I've been waiting for this day for a long time. I get it home at 9pm and obviously can't fly so I wanted to use the simulator. I go to connect my phone and there is no communication. The controller won't talk to the aircraft nor mobile device. I call all my friends with different mobile devices and try every android and iphone/ipad available to have nothing happen. So for the next entire day (Thursday) I try calling customer service. I finally get through and we try various connection methods but still unsuccessful. The customer service agent said to go back to the dealer for a swap, or send it in. But warned me if I send it in it will take 6 to 8 weeks!!! So I dreadfully go back to the wannabe dealer and he says he can't do nothing for me. He will be able to order a new controller from Dji in 2 weeks. I asked him why and he replies that Dji dealers must make $10,000 orders and hopefully he can do that in 2 weeks. So now my options are to wait approximately 2 weeks for this guy to hopefully order a controller and hopefully swap me. Or send it in to Dji and wait 6+ weeks. I say to the dealer this is unacceptable and want to return it and then see the 15% restocking fee disclaimer in fine print. That would be $450 down the drain and a lot of useless driving. The next day (Friday) the Dji dealer says he talked to his China rep and they will send a controller. I have a mini celebration. I wait till Tuesday to call and see if the controller is in. I call the Dji dealer and he says they aren't sending a controller. The China rep mis-communicated and sent papers to return the controller. Now I'm unhappy again and have to box up a controller and wait for who knows how long. This is my first Dji purchase, and my last. I have a $3000 paperweight.