Yes I did say that I thought. . I didn't want a refund I wanted a exchange. .A "return policy" does not cover a repair.
The return policy covers the "I don't want it anymore" case.
The "it has a problem and I want it fixed" case is different, and yes for that it has to go through DJI direct whoever the seller is.
So your case had nothing to do with the return policy. For that you'd have had to say "I don't want it anymore" and send it back for a refund. Then order another.
A two week return isn't a sufficient amount of time imo when most of their competition has a thirty day return or exchange policy. .
if you don't agree with my post that's fine..but I don't think this is rite and I'm telling the operators out there my experience so they can avoid a similar situation. .I could care less about putting down all e rc or dji for that matter. ..I'm just stating the facts as I see them
also I have spoke to other operators who bought from all e rc that have had similar issues they may or may not chime in because they're burnt out on the subject. .like me..... .tdp...